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My deposit amount 10000rs wasn't credited to my account please help me


3 years ago

I deposited 10000rs via phonepe in paykaasma on 08/02/2023 at 4.04 pm but this amount wasn't credited to my account.

Already shared screenshots on the website and the help of emails but this website did not credit my amount.

And daily said to me after 4 hours my payment will be credited but currently, 5 days to go but this website did not credit my payment.

Please help me and said this website to credit my amount.

Disputed Casino Dafabet Casino
Amount ₹10000

Discussion

User name

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1479 / 1554
Avg. Amount $1,108
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 876 out of 918 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Dafabet 36000 deposit debited but not credited

Dear AskGamblers Complaints Team,

Dafabet username. Ucopera

I request your assistance in resolving an uncredited deposit of ₹36,000 with Dafabet.


On 2 October 2026 at 2:26 PM, I paid ₹36,000 through CRED Wallet using UPI for my Dafabet deposit. CRED shows the transaction as successful and confirms that the amount was deducted from my wallet and credited to the recipient’s bank account. However, Dafabet shows the deposit as failed, and my gaming account has not been credited.


Transaction details:


- Amount: ₹36,000 INR

- Date and time: 2 October 2026, 2:26 PM

- Payment method: CRED Wallet via UPI

- UPI Reference / UTR ID: 627516767474

- Recipient name displayed: Rohit Kumar

- CRED transaction ID: 57b2104a-bd64-49c8-8fe1-805bd53828bf


After contacting support, I received a response stating that the payment provider, JuPay-UPI Mobile, reported the payment as “NOT_RECEIVED.” The response also stated that escalation had been exhausted and a manual review was required. My deposit remains unresolved.


My CRED receipt shows that the recipient’s bank account was credited. I request that Dafabet manually trace the payment using UTR 627516767474, verify it with its payment provider, and explain the discrepancy.


Please either credit ₹36,000 to my Dafabet account or refund the amount to my original payment source, and provide a clear timeframe for resolution.


I can provide the successful payment receipt, the failed deposit screenshot, and the support correspondence as evidence.


Regards,

< full name removed >

Chart Pointer
95h left
₹36,000
Account restricted and later documents are verified but still account not reopened

My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.

Chart Pointer
92h left
₹4,700,000