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My account verification is still pending despite submitting all the required documents


5 months ago

I am writing to formally raise a complaint regarding the issues I am facing with my account on Dafabet.


I have been attempting to withdraw my funds, but my request has not been processed. Additionally, my account verification is still pending despite submitting all the required documents within the given timeframe. This delay is causing unnecessary inconvenience and concern.


Here are the details of my issue:


Account Username/ID:- sudeep88bbk

Date of Withdrawal Request:- 26/04/2026

Amount Requested: -47472 and 65981

Verification Documents Submitted On:-29-04-2026


I kindly request you to look into this matter urgently and:


Process my pending withdrawal without further delay.

Complete the verification of my account as soon as possible.


If there are any issues with my documents or additional requirements, please inform me promptly so I can take the necessary action.


I expect a timely resolution to this matter. If the issue remains unresolved, I may be forced to escalate this complaint to the appropriate regulatory authorities.


Thank you for your immediate attention.



Disputed Casino Dafabet Casino
Amount ₹47472

Discussion

User name

Dear @Abhi7879ss,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear customer,

Kindly be informed that in order to move forward with your request, we need you to upload a different government-issued ID (front and back) along with a photo of yourself holding the ID. Please upload these via your 'My Account' page. As soon as these are received, we will resume with your concern.

Thanks,
Dafabet
User name
Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1477 / 1550
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 873 out of 914 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000