Complaint #2874 Dafabet Casino

Multiple deposits totaling 3500 INR missing on Dafabet despite successful bank transfers

By Ballusingh1996

1 month ago

Hello AskGamblers Team,

I am filing a formal complaint against Dafa Sports regarding two separate deposits that have not been credited to my account, totaling ₹3,500 INR. Despite providing clear proof of payment and contacting live support multiple times, the issues remain unresolved

Transaction 1 Details:

Date: 14/04/2026, 08:51 AM

Amount: ₹2,000 INR

Transaction ID: 504538611

UPI Ref No (UTR): 300729829021

Status on Casino: Failed

Transaction 2 Details (New):

Date: 21/05/2026, 11:33 AM

Amount: ₹1,500 INR

UPI Ref No (UTR): 206624351068

Status on Casino: Under Review/Pending

The Issue:

In both cases, the funds were successfully debited from my Canara Bank account and transferred to the casino's payment gateway (Mistoksh Serve Technologies Private Limited).

I have contacted Dafa Sports live chat (screenshots attached). For the older transaction (April 14), they claim they are "yet to secure the amount," even though it has been over a month. For today's transaction (May 21), they are giving standard scripted responses about "processing times."

It is clear that the casino is holding my funds without crediting them to my gaming balance. I request AskGamblers to intervene so I can either get these amounts credited to my Dafa Sports account or refunded to my original payment source.

Attached Proofs:

Bank success receipts for both ₹2,000 and ₹1,500 with UTR numbers.

Casino history showing "Failed" status for the first deposit.

Chat transcripts where the agent acknowledges the delay but provides no solution.

The payment was successfully transferred to Mistoksh Serve Technologies Private Limited, who is the official payment processor for Dafa Sports."

Disputed Casino Dafabet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

1 month ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

Following a thorough review and investigation, the Payment Service Provider has confirmed that this transaction was unsuccessful.

If the funds have been deducted from your bank account, please allow up to 7 business days for the amount to be automatically reversed and credited back to your account.

Should the funds not be returned after this timeframe, we recommend contacting your bank for further assistance.

Thank you for your patience and understanding.

Thanks,
Dafabet

Ballusingh1996

1 month ago

This situation appears to be complex. Your screenshots show:
You made two separate transactions of ₹1,500 and ₹2,000 to Mistoksh Serve Technologies Private LimitedA Dafabet representative states that one transaction failed, and if funds were deducted, they should be automatically refunded within 7 business daysI am referring to my complaint regarding a ₹3,500 deposit. My issue is not just a single failed payment.
I made two separate payments to Mistoksh Serve Technologies, both of which show as successful on my end:plz check my 2 transaction not single 3500 7 day over I am contact bank also this payment successfully completed bank statement told him

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

As previously advised, the Payment Service Provider has confirmed that this transaction was unsuccessful. If the funds have been deducted from your bank account, please allow up to 7 business days for the amount to be automatically reversed and credited back to your account.

If the funds have not been returned after this timeframe, we recommend contacting your bank for further assistance.

Thank you for your understanding and patience.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1315 / 1380

Avg. Amount $1,110

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Partial Withdrawal Not Received for More Than 15 Days

I am submitting this complaint because my withdrawal has not been fully processed, and I have been unable to get any meaningful assistance from customer support.

I requested a withdrawal of ₹40,000 INR on 23/06/2026.

Transaction ID: 518635794

Out of the ₹40,000:

₹15,000 was successfully credited to my bank account.

₹10,000 was returned to my Dafabet wallet.

However, the remaining ₹15,000 has neither been credited to my bank account nor returned to my Dafabet wallet.

It has now been more than 15 days, and I still have not received the missing ₹15,000.

I have contacted customer support several times, but they keep giving me the same generic response without providing any update, proof of payment, or resolution.

To help verify my claim, I am also attaching my bank statement, which clearly shows that the remaining ₹15,000 has not been credited to my account.

I kindly request AskGamblers to assist in resolving this matter and ask Dafabet to either:

Credit the missing ₹15,000 to my bank account, or

Return the amount to my Dafabet wallet immediately if the transfer has failed.

Thank you for your assistance.

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Deposit issue not solved from 130 days

Hi team ,

I have one deposit issue where i tried to credit 20000 rs money debited from account but not credited to dafabet , i tried to contact helpdesk of dafabet from almost 4 months same replied they are not solved issue , so please help with the issue below are the details of the issue and attaching all the screenshots also , please help us to resolve the issue .

Transaction Details

* Date: 23/02/2026
* Transaction ID: 494581947
* Transaction Date: 23/02/2026 11:23:59 PM
* Transaction Amount: 20,000.00 INR
* Status: Pending
* Transaction Type: Deposit
* From: HelloPay UPI
* To: Casino

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I have been experiencing serious withdrawal issues

Hello AskGamblers Team and Dafabet ,

I am submitting this complaint regarding my Dafabet account because I have been experiencing serious withdrawal issues.

I have been a Dafabet customer for a long time, and my account is fully KYC verified. Despite this, my withdrawal requests are repeatedly being rejected or significantly delayed without any valid explanation. I currently have a balance of more than 350,000 in my account, and I am unable to withdraw my funds.

I have contacted Dafabet's live chat support numerous times, but the experience has been extremely disappointing. Most responses appear to be automated, and even when I am connected to a human agent, I receive generic replies that do not address my issue or provide any meaningful assistance. Despite repeated follow-ups, my issue remains unresolved.

I have attached all relevant evidence, including proof of my KYC verification screenshot.

I have seen that AskGamblers has successfully helped many players resolve similar disputes, which is why I am requesting your assistance. I kindly ask you to contact Dafabet on my behalf and help facilitate a fair and prompt resolution so that my withdrawals are processed without any further unnecessary delays.

For privacy reasons, I respectfully request that my Dafabet User ID is not displayed publicly on the complaint page. However, you may share it privately with Dafabet if it is necessary to investigate and resolve my complaint.

Thank you for your time and assistance. I sincerely hope for a fair, timely, and positive resolution.

Kind regards,

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Deposit amount not credited yet to my account

On 1st July made deposit of Rs 14000 to casino using phonepe UPI the transaction successfully completed and money debited but when I check the dafa account it's not there and the staff saying it's not secured still and asked me to send the transaction details. I sent them but it's 5 days now no update about my money.

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Deposit issue on sport section

I did deposit on 4th june in morning approx 04:48 1000 inr it was gone pending
8 continuously deposit at 04:49 1000 it's successful i gave utr number to them but till yet they didn't provided deposit
All screenshot and screen recording are attached please have a look
Even i twice deposited 1k each but didn't get yet how it was safe

78h left

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Both my deposits not credited for more than 68 days

Hello Dafabet Team,

Username : < sent to the casino >

Full Name : Sourabh Chauhan

Date of Birth : 04/12/1998

My 2 deposits of 40,000 & 20,000 INR has not been credited yet.

Transactions Details 1:

Transaction Amount - 40000 INR

Transaction Id - 510928663

Transaction Date - 15/05/2026

UTR number - 650130564797

Transactions Details 2:

Transaction Amount - 20000 INR

Transaction Id - 507250645

Transaction Date - 26/04/2026

UTR number - 611664289394

Note - Deposit Payment Slip attached below

Issue With Dafabet Casino Explaination :

Its been more then 60 plus days i have been waiting for my deposit to be credited by Dafabet.

I have contacted Live Chat support and Live Call Support but they dont respond to me and end the chat manually on the Live chat.

On Support Call,

They always tell me same thing " As soon as possible it will be credited " but since last 2 months i am hearing same thing via Call Support by all the support team agents but my funds have still not been credited.

I hereby request Askgamblers to help me get back both my deposited amount as soon as possible.

I have attached The Live chat conversations below and also my deposit payment slip along with the UTR number of my payment.

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Withdrawal again and again declined

Dear Dafabet Support,

I am writing to lodge a formal complaint regarding the unnecessary delay in processing my withdrawal request.

My account details are as follows:

Username: < sent to the casino >

Date of Birth: < removed >

Transaction ID: 519991602

Withdrawal Amount: ₹890

My withdrawal request has been pending for an unreasonably long time, and despite waiting patiently, I have not received the funds or a satisfactory explanation for the delay.

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Withdrawal and verification not done at Dafabet

Dear Askgamblers team,

I would like to inform you that my account verification has been pending for over 5 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. Due to this delay I am unable to withdraw my winnings and my withdrawal is also showing as pending.

I have contacted Dafabet’s chat support and have gotten nowhere with them so I would I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without any further delay.

Thank you for your support.

Resolved

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10000

Dear Dafabet Support Team,

Username: bswathi9191
DOB : 21/11/1998
Transaction ID: 518751121

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10,000 from my Dafabet account.

I registered on your platform as a first-time user and made my first deposit of INR 1,000 using the First Deposit Bonus (FDB) promotion. After the bonus was credited, I carefully complied with the bonus terms and completed the required wagering requirement of approximately INR 44,000 before submitting my withdrawal request.

However, my withdrawal request for INR 10,000 was declined without any explanation. I request that you provide a clear and detailed reason for rejecting my withdrawal.

Please note the following:

1. I have only one Dafabet account, and I have not created or used any duplicate accounts.
2. During registration, I submitted all the required verification documents, and my account was successfully verified by your team.
3. Since I have completed the wagering requirements, I believe my withdrawal should be processed in accordance with your promotional terms and conditions.

I therefore request that you either:

Process my withdrawal of INR 10,000 to my registered bank account without further delay, or
Provide a detailed written explanation, supported by the specific clause of your Terms and Conditions, explaining why my withdrawal was declined.
If this matter is not resolved promptly and fairly, I will consider escalating my complaint by:

1. Sharing my experience on social media and consumer review platforms;
2. Filing complaints with the relevant consumer protection authorities and any applicable gaming regulatory body; and
Exploring legal remedies to recover my funds if 3.necessary.

I hope this issue can be resolved amicably and without the need for further action. Please treat this matter as urgent and respond with a detailed explanation at the earliest.

Thank you.

Sincerely,

bswathi9191

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Deposit 20000 not credited

am submitting this issue with Dafabet because my deposit issue has remained unresolved despite their acknowledgment.

I made a ₹20,000 deposit, but the amount was debited from my account and has still not been credited to my Dafabet wallet.

On 12 May, Dafabet confirmed via email that they had received my deposit follow-up request for Transaction ID: 505410481 and generated Ticket #869637. They informed me that their Payment Customer Support team was reviewing the transaction and that the funds would be credited once the review was completed.

However, despite this confirmation, my ₹20,000 is still missing, and I have not received any meaningful update or resolution. I have patiently waited and fully cooperated with their support team, but the issue remains unresolved.

I kindly request AskGamblers to intervene and assist in resolving this matter by ensuring that Dafabet either credits my ₹20,000 deposit to my gaming wallet or refunds it to my original payment method without any further delay.

Details:

Username: < sent to the casino >

Deposit Amount: ₹20,000

Transaction ID: 505410481

Support Ticket: #869637

I have attached Dafabet's email confirming that they are reviewing my deposit issue as evidence. I appreciate AskGamblers' assistance in helping resolve this matter.

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