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Multiple deposits totaling 3500 INR missing on Dafabet despite successful bank transfers


4 months ago


Hello AskGamblers Team,

I am filing a formal complaint against Dafa Sports regarding two separate deposits that have not been credited to my account, totaling ₹3,500 INR. Despite providing clear proof of payment and contacting live support multiple times, the issues remain unresolved

Transaction 1 Details:

Date: 14/04/2026, 08:51 AM

Amount: ₹2,000 INR

Transaction ID: 504538611

UPI Ref No (UTR): 300729829021

Status on Casino: Failed

Transaction 2 Details (New):

Date: 21/05/2026, 11:33 AM

Amount: ₹1,500 INR

UPI Ref No (UTR): 206624351068

Status on Casino: Under Review/Pending

The Issue:

In both cases, the funds were successfully debited from my Canara Bank account and transferred to the casino's payment gateway (Mistoksh Serve Technologies Private Limited).

I have contacted Dafa Sports live chat (screenshots attached). For the older transaction (April 14), they claim they are "yet to secure the amount," even though it has been over a month. For today's transaction (May 21), they are giving standard scripted responses about "processing times."

It is clear that the casino is holding my funds without crediting them to my gaming balance. I request AskGamblers to intervene so I can either get these amounts credited to my Dafa Sports account or refunded to my original payment source.

Attached Proofs:

Bank success receipts for both ₹2,000 and ₹1,500 with UTR numbers.

Casino history showing "Failed" status for the first deposit.

Chat transcripts where the agent acknowledges the delay but provides no solution.

The payment was successfully transferred to Mistoksh Serve Technologies Private Limited, who is the official payment processor for Dafa Sports."

Disputed Casino Dafabet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name
Dear Valued Customer,

Following a thorough review and investigation, the Payment Service Provider has confirmed that this transaction was unsuccessful.

If the funds have been deducted from your bank account, please allow up to 7 business days for the amount to be automatically reversed and credited back to your account.

Should the funds not be returned after this timeframe, we recommend contacting your bank for further assistance.

Thank you for your patience and understanding.

Thanks,
Dafabet
User name loyalty-level-1
This situation appears to be complex. Your screenshots show:
You made two separate transactions of ₹1,500 and ₹2,000 to Mistoksh Serve Technologies Private LimitedA Dafabet representative states that one transaction failed, and if funds were deducted, they should be automatically refunded within 7 business daysI am referring to my complaint regarding a ₹3,500 deposit. My issue is not just a single failed payment.
I made two separate payments to Mistoksh Serve Technologies, both of which show as successful on my end:plz check my 2 transaction not single 3500 7 day over I am contact bank also this payment successfully completed bank statement told him
User name
Dear Valued Customer,

As previously advised, the Payment Service Provider has confirmed that this transaction was unsuccessful. If the funds have been deducted from your bank account, please allow up to 7 business days for the amount to be automatically reversed and credited back to your account.

If the funds have not been returned after this timeframe, we recommend contacting your bank for further assistance.

Thank you for your understanding and patience.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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