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Missing 3486 CNY funds for 50 hours


I am reporting a severe delay in fund processing by Dafabet. On April 23rd, I initiated a wallet transfer (ID 506063395) for 3486.31 CNY, which failed due to their system error. Since then, I have contacted their support and compliance department over 10 times. Despite their repeated "High Priority" promises and even an official complaint filed to FCLRC, my balance remains 0.79. Dafabet is now ignoring my requests and illegally retaining my funds. I request AskGamblers to mediate and help recover my funds.
Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name loyalty-level-1
Math Doesn't Lie: A 6 CNY bet cannot consume 3,486 CNY in seconds.
1. The Math Challenge: Dafabet claims I used the funds for betting. My fixed bet was 6 CNY. To lose 3,486 CNY, I would have needed to place 581 bets in a matter of minutes. This is physically and technically impossible.
2. Where are the Logs? If I placed 581 bets, Dafabet should have 581 lines of betting logs. Why haven't they provided them to AskGamblers? Because those bets NEVER HAPPENED.
3. The Silent Points: Once again, if I had placed over 500 bets, my Cash Points would have skyrocketed. They remain at ZERO growth.
4. The Truth: The funds were removed manually during the wallet transfer by their staff. Dafabet is now trying to label a "system error" as "player gameplay."

I challenge Dafabet: Upload the betting history for those 581 rounds of 6 CNY bets here. If you can't, refund the money immediately.
User name
Dear Valued Customer,

Based on our review, we confirm that your deposit has been successfully credited to your gaming account, and the corresponding amount has already been wagered.

We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name loyalty-level-1
Dafabet Fails to Provide Evidence - Requesting Final Resolution

Thank you, AskGamblers, for your intervention. I would like to point out the following facts regarding Dafabet’s latest response:

1.

Zero Evidence of Gameplay: Dafabet claims I "lost" the funds in slots, but they have failed to provide a timestamped betting history. My own account's betting history for that period is EMPTY. If the money was lost through gameplay, where are the logs?

2.

The "Cash Points" Proof: This is the most critical point. My Cash Points (loyalty points) did NOT increase during the time they claim I lost 3,486 CNY. As per the platform’s logic, any slot wager generates points. Zero points growth proves that NO betting occurred.

3.

Manual Error vs. Gameplay: The funds disappeared during a manual transfer by their staff. Dafabet is trying to cover up a system/manual error by labeling it as a "gambling loss."

4.

Bad Faith Investigation: They keep saying they are "investigating," but it has been days. This is a clear delay tactic.



I request AskGamblers to demand Dafabet to provide:



A complete Betting History for the disputed 3,486 CNY.



A Cash Points Statement for the same period.



If they cannot provide these, it proves the funds were illegally removed.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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