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Missing 150 EUR deposit for 19 days


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By wiengg
3 months ago
Dear AskGamblers Team,

I am a registered player from Austria. My account currency is USD. On May 6, 2026, I made a deposit of $150 USD via the platform's payment gateway using my Skrill wallet.

The funds (150.00 EUR) were successfully processed and received by Dafabet's official merchant partner: Emphasis Services Ltd. The unique Transaction ID for this deposit is 509079143.

It has been 19 days, and the funds are still completely missing from my account balance.

Today (May 25), I contacted their support channels, and the experience has been shockingly chaotic:
1. The Live Chat agent completely mixed up my case, claimed I deposited INR 2,000, and warned me "not to escalate to authorities or social media."
2. I sent a formal ultimatum email with full proof. In response, their email support automated bot system sent me multiple replies within 2 minutes, claiming they are looking for an "INR 150.00" deposit (less than 2 USD) and telling me to use an Indian UPI guide.

I am a European player who paid EUR to their European merchant, yet their customer service is entirely broken and keeps spamming irrelevant Indian templates while withholding my 150 EUR.

I request Dafabet Management to bypass their incompetent automated bots, manually locate Transaction ID 509079143 within Emphasis Services Ltd's records, and credit the converted equivalent to my USD wallet immediately.
Disputed Casino Dafabet Casino
Amount €150

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
"Thank you for the update. I can confirm that the initial deposit issue has been resolved. However, I am now facing a severe withdrawal issue.

As requested by the Dafabet team via email, I have already submitted all required KYC documents—including my government ID, a verification selfie, and an official proof of address issued within the last 6 months.

Since all requested documents have been successfully provided, I ask the Dafabet representative to expedite the verification process and release my USDT withdrawal immediately. I will keep this complaint open until the funds successfully arrive in my wallet."
User name

Dear @wiengg,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear customer,

We can confirm that you submitted a deposit issue, which was looked into and resolved.

If you have a withdrawal issue, we ask you to share the details so that it can be looked into.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1451 / 1517
Avg. Amount $1,121
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino
Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01


I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.


My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.


I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”


Despite completing verification, the withdrawal problem has not been resolved.


On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:


Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined


Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.


I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.


At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.


I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.


I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.


I am attaching supporting evidence showing:


My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

Chart Pointer
94h left
₹85,930
Deposit not credited

Dear AskGamblers Team,


I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.


I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

  • Amount: 288 USDT
  • Network: TRON
  • Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
  • Status: Successful / Confirmed
  • Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.


I have attached screenshots showing:

  • The Dafabet deposit marked as Pending.
  • My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.


I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

Chart Pointer
20h left
$288