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Missing 150 EUR deposit for 19 days


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By wiengg
1 week ago
Dear AskGamblers Team,

I am a registered player from Austria. My account currency is USD. On May 6, 2026, I made a deposit of $150 USD via the platform's payment gateway using my Skrill wallet.

The funds (150.00 EUR) were successfully processed and received by Dafabet's official merchant partner: Emphasis Services Ltd. The unique Transaction ID for this deposit is 509079143.

It has been 19 days, and the funds are still completely missing from my account balance.

Today (May 25), I contacted their support channels, and the experience has been shockingly chaotic:
1. The Live Chat agent completely mixed up my case, claimed I deposited INR 2,000, and warned me "not to escalate to authorities or social media."
2. I sent a formal ultimatum email with full proof. In response, their email support automated bot system sent me multiple replies within 2 minutes, claiming they are looking for an "INR 150.00" deposit (less than 2 USD) and telling me to use an Indian UPI guide.

I am a European player who paid EUR to their European merchant, yet their customer service is entirely broken and keeps spamming irrelevant Indian templates while withholding my 150 EUR.

I request Dafabet Management to bypass their incompetent automated bots, manually locate Transaction ID 509079143 within Emphasis Services Ltd's records, and credit the converted equivalent to my USD wallet immediately.
Disputed Casino Dafabet Casino
Amount €150

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
"Thank you for the update. I can confirm that the initial deposit issue has been resolved. However, I am now facing a severe withdrawal issue.

As requested by the Dafabet team via email, I have already submitted all required KYC documents—including my government ID, a verification selfie, and an official proof of address issued within the last 6 months.

Since all requested documents have been successfully provided, I ask the Dafabet representative to expedite the verification process and release my USDT withdrawal immediately. I will keep this complaint open until the funds successfully arrive in my wallet."
User name

Dear @wiengg,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear customer,

We can confirm that you submitted a deposit issue, which was looked into and resolved.

If you have a withdrawal issue, we ask you to share the details so that it can be looked into.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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