Complaint #3272 Dafabet Casino

It is regarding deposit amount of INR 14,000

By veerat

1 month ago

Dear team,

This query is regarding deposit amount of INR 14,000.

I have deposited amount of INR 14,000 on 27th july 2026 with transaction ID - 523638747 and UTR number - 657457517513 but till now the amount has not been credited to my dafabet account.

Please help with the resolution at the earliest

Disputed Casino Dafabet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

9 hours ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Inactive user

12 hours ago

Dear Support Team,

Thank you for your response regarding deposit transaction ID 527020282.

The reason for my account closure request is entirely due to this unresolved issue. I have officially raised a dispute with my bank twice. The bank has formally investigated and confirmed that the 14,000 INR was successfully settled and credited to your 3rd-party payment gateway. The bank has explicitly stated that the transaction cannot be reversed or refunded because it was successfully completed on their end.

The breakdown is entirely within your 3rd-party processor's internal system. It is completely unacceptable that my funds have been held since July 27th despite my bank statement and dispute confirmations proving the money is with your gateway.

Please treat this response as my final notice:

1. Locate and credit the 14,000 INR to my gaming account immediately using the settled transaction ID 527020282

2. If you fail to credit the funds immediately, proceed to permanently delete my account for failure to provide service.

Please reply with written confirmation of your action.

Regards

Dafabet Casino

• Representative

22 hours ago

Dear Valued Customer,

We are sorry to hear that, please provide the reason for your request.

Regarding your deposit transaction ID 527020282, this fund was not received on the 3rd party's end. If the amount is deducted from your bank account, please follow up with the bank for refund.

Thanks,
Dafabet

Inactive user

3 days ago

Dear dafabet team,

Kindly delete my account permanently and confirm the same.

Dafabet Casino Complaint Stats

Resolved 1518 / 1593

Avg. Amount $1,158

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 909 out of 951 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Manual withdrawal not received

I contacted Dafabet's support team regarding my account suspension and withdrawal issue. As instructed by their support team, I submitted a manual withdrawal request along with all the required documents and bank details.

However, it has now been several days, and I have still not received my withdrawal. Despite following all the instructions provided by Dafabet, my funds remain unpaid.

I am extremely disappointed with Dafabet's service and the unnecessary delay in processing my withdrawal.

I kindly request AskGamblers to intervene and help me resolve this issue. Please ask Dafabet to process my manual withdrawal and release my remaining funds to my bank account as soon as possible.

Resolved

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Deposit amount of 10000 was still not credited

I have deposited Rs.10000 but not credited in my dafabet account and it is showing failed, below are the details please check and deposit the money.

User Id : MAHESH765489

Payment method : UPI

Transaction id : 533828237

Amount : Rs 10000

Date : 29/10/2026

Time : 11:19 pm

Product : dafa sports

UTR : 317989810309

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Deposit amount 5000 inr not credited

Deposit amount of 5000 INR has not been credited, and I have contacted live chat support and even uploaded a screenshot in the cashier history, but even after all this, the amount has not been credited to my gaming id wallet.

Username - < username removed >

Transaction id - 533762429

Amount - 5000

Date - 29/10/2026

Time - 2.07 pm

87h left

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Dafabet casino

I have deposited 20000 rupees and shared all the proofs they wanted and they are saying they did not receive. I have all the proofs, including my bank statement and transaction screenshot. I used upi option to deposit and shared the utr with them and they are saying they will refund, but the bank does not refund UPI transactions as I sent it to the person they asked for. I will share the proofs below TRANSACTION ID-533629039

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Dafabet Casino- Dafabet This dispute involves a 50000 Inr withdrawal balance won via Cricket Betting on the Dafabet Sportsbook platform

Note: This dispute involves a ₹50,000 INR withdrawal balance won via Cricket Betting on the Dafabet Sportsbook platform.

Dear AskGamblers Complaints Team,

I am writing to formally lodge a complaint against Dafabet regarding a missing withdrawal of ₹50,000 INR.

On 12th Oct 2026, I requested a withdrawal of ₹50,000 INR from my account balance. On the Dafabet cashier/transaction dashboard, the status of this withdrawal is marked as "Successful". However, these funds have never reached my bank account.

When I reached out to support, Dafabet provided me with a Unique Transaction Reference (UTR) number 628503469385 to prove the transfer. However, upon verifying this with my bank, this UTR belongs to an entirely different transaction sent by a different merchant to a completely unrelated third party. It has no connection to my bank account or my withdrawal.

I have followed all standard procedures and emailed Dafabet my official bank statement as a direct, unedited PDF download. This statement clearly displays my full legal name and account details, covering the period from the date of the request to the current date to prove non-receipt. Since I pointed out that the UTR they provided is invalid and belongs to someone else's transaction, Dafabet support has completely stopped replying to my emails.

I have attached screenshots of my dashboard showing the "Successful" status, mail communication with dafabet support, and my official PDF bank statement as proof of non-payment.

I kindly request the assistance of the AskGamblers team to escalate this to senior management at Dafabet so they can rectify this payment processor error and release my actual funds.

Thank you for your time and assistance.

Sincerely,

< full name removed >

Resolved

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Dafabet Verification Delay and INR 250000 Withdrawal Declined

Dear AskGamblers Complaint Team,

I am submitting this complaint regarding the prolonged document verification process and withdrawal difficulties with Dafabet Casino.

My Dafabet username is **< username removed >**.

I submitted my verification documents approximately 5 days ago. Dafabet informed me that the document review and validation process could take up to 72 hours.

However, despite waiting beyond the stated timeframe, my documents have still not been approved.

My account currently has a balance of **INR 262,142.16**, which I am unable to withdraw.

On October 17, 2026, I submitted a withdrawal request for **INR 250,000**, but it was declined.

**Withdrawal Transaction ID:** 532497902

I also have a successful deposit of INR 140,000 dated October 15, 2026.

**Deposit Transaction ID:** 532358882

I have cooperated with the verification process and submitted the requested documents. However, the verification remains incomplete, and I have not received a clear timeframe for its completion.

I understand that verification procedures are necessary, but I believe the operator should complete the review within the timeframe communicated to customers or provide a clear explanation for the delay.

I kindly request AskGamblers' assistance in resolving this matter.

I would like Dafabet to complete my document verification as soon as possible and allow me to withdraw my available balance.

I have attached screenshots showing my account balance, transaction history, and the notification regarding the document review timeframe.

Thank you for your assistance.

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I use dafabet platform for betting. Dafabet asks for extra verification documents after 4 withdrawals. My withdrawal 34200 is pending. I am submit documents it is still pending for verification. Please verify my documents and release my withdrawal.

Withdrawal amount - 34200

533179272 transaction ID

Documents already uploaded.

User name - < username removed >

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Delaying withdrawals no clear explanation or resolution

I would like to file a complaint against Dafabet regarding the unreasonable delay in processing my two withdrawal requests submitted on October 23, 2026.

I have contacted their 24/7 customer support multiple times and sent several emails, but all I receive is the same generic response that my withdrawals are still under review.

No clear explanation or estimated completion time has been provided.

I find this delay unacceptable and request that Dafabet to urgently process both withdrawals and provide a clear explanation for the delay. I hope AskGamblers can assist in escalating this matter and putting pressure on Dafabet to resolve it as soon as possible.

Account in Dafabet: dlquoctuan

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I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines, the status remains pending, and I am recieveing unrelevant bot replies from their support email.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,12,000.

please help. Thank you for your support.

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Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 15 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹4,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

transaction id: 533168946

Thank you for your support.

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