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It has been 9 days my amount 98000 is not credited yet


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By Sundari
1 year ago

Dear Ask Gambler team,

It has been almost 9 days my amount of 98000 is not credited yet.

Transaction id : 440200531

I have emailed the support to many time , but everytime I used to get some template response saying the payment team is looking into it .

Support is not helpful at all.

My user id :< sent to the casino >

I am attaching the transaction screenshot for your reference.

Please assist me to get this issue fixed.

Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Dear Valued Customer,

According to Rule 9 of our regulations, in cases where a player is found to have created duplicate accounts, we reserve the right to confiscate these accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet
User name loyalty-level-2
Dear Dafabet team,

The transaction is successful.
Transaction id : 440200531

I am not sure why a successful transaction should be not credited to bank account .

Your customer service saying they are still checking with payment provider.
User name
Dear customer,

We would like to inform you that after looking into your activity and due to a specific violation of our terms and conditions, the trading department made the decision to withhold a certain amount of of winnings.

Should you need more clarification about this, please contact our CS department.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Dafabet Casino Complaints

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