Complaint #1911 Dafabet Casino

Dafabet Casino - INR 21000 deposit not credited to account

By Dhanu

6 months ago

Casino Username: < sent to the casino >

Full Name: < removed >

Deposit Date: 25/09/2025

Amount: ₹21,000

Transaction UTR: 071091651429

Transaction ID: T2509252159165649123463 / 465991963

Payment Method: UPI via PhonePe

Beneficiary: cargotex231@iob

Status: Marked as “Pending” in Dafabet account

Complaint Description:

I made a deposit of ₹21,000 on 25th September 2025 to Dafabet using UPI (PhonePe). The payment was successfully debited from my bank account, and I have clear evidence from PhonePe showing the transaction was completed.

However, even after multiple days, the deposit has not been added to my Dafabet account balance. It still shows as Pending in Dafabet’s transaction history.

I contacted Dafabet support and they asked for a bank statement PDF proving the debit. I have provided all requested documents, including the transaction receipt, UTR, and verification screenshots. Despite this, there has been no resolution and no funds credited.

This is a serious issue involving ₹21,000 of my personal funds which Dafabet received but failed to credit. I have never faced such delays with any responsible gaming platform.

What I Request:

I request AskGamblers to intervene immediately and help ensure one of the following outcomes:

Credit the ₹21,000 to my Dafabet account without further delay,

Refund the amount back to my bank account promptly.

Attachments Provided:

✔ PhonePe payment success screenshot

✔ Dafabet pending transaction screenshot

✔ UTR and Transaction ID details

✔ Bank proof if required

I seek your urgent assistance to resolve this matter. Thank you.

—

📎 Evidence Provided:

PhonePe successful transaction receipt

Dafabet pending transaction screenshot

Transaction ID + UTR reference

Bank debit proof (if required, ready to provide)

🙏 Final Note:

I am a genuine customer only trying to access my own deposited funds. I kindly request AskGamblers to intervene and resolve this matter at the earliest.

Thank you for your support.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹21000

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dhanu

6 months ago

Close the complaint, I received my funds

AskGamblers

• Support Team

6 months ago

Dear @Dhanu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

6 months ago

Dear customer,

We can confirm that your deposit has been completed and the funds are in your account.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1276 / 1341

Avg. Amount $1,048

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

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