Complaint #1431 Dafabet Casino

INR 1600 not yet credited to my account

By Gonu R.

1 year ago

Hello Team,

This is to inform you that I made a deposit of INR 1600 on 25 May, 2025 around 15:31 PM IST in my dafabet account. The dafabet casino did not deposit the amount in my stake account. I am not getting any response from the support team as cut off time is already crossed. Please add my money in the dafabet wallet. Also, in the stake wallet, payment is showing as pending without any resolution. Its been like more than 2 months but amount is not yet credited. My id is Kgonu.

UTR:- 514524144235

Through UPI

It is shown as pending in the dafabet wallet.

Regards,

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹1600

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

KGonu

• India

1 year ago

Hello all

Money received but databet support is the worst only bots are available.

AskGamblers

• Support Team

1 year ago

Dear @KGonu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 year ago

Dear valued customer,

We can confirm that your deposit has been completed and the funds are in your account.

We still encourage you to contact our CS department about these issues.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1471 / 1544

Avg. Amount $1,111

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (249)

Dafabet Casino Complaints

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Withdrawal amount of INR 40000 has not been credited for 20 days

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I withdrew Rs 40000 on 8th September.

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Please understand my issue, recheck with the payment partners, and please credit the amount to my account

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To the AskGamblers Complaints Team,

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Timeline of Events:

On 09 21, I submitted a withdrawal request. Shortly after, the request was rejected.

I contacted customer support and was informed that my account was "under routine audit."

Since then, I have followed up with their support team daily. However, I have received nothing but scripted, repetitive responses stating that the audit is "still in progress" and that I must "wait patiently."

As of today, 09 28, it has been several days without any concrete explanation, evidence of suspicious activity, or an estimated timeframe for completion.

My Position:

I have fully complied with all terms and conditions and have not violated any rules. I believe this indefinite "audit" is being used as a tactic to delay payment. I have already attempted to resolve this directly with the casino, but their communication has been entirely unhelpful and non-transparent.

Desired Outcome:

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Username: TAIBAR677
Dafabet Transaction ID: 527446410
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Payment method: USDT (TRON TRC20)
Amount transferred: 419.618495 USDT
Blockchain TXID: 0180187683f48b153f8063c244fb853fdc13009ad392a3ac351142fe3491439d

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I have contacted Dafabet support multiple times during this period and provided the transaction information necessary to verify the payment. The matter has also been referred to their relevant team for review, but despite the considerable amount of time that has passed, the funds have still not been credited and I have not received a substantive resolution explaining what happened to the confirmed payment.

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