Incorrect information provided by agents

Dear Dafabet Support Team,

I am writing to formally escalate a serious issue regarding a failed deposit transaction that has now remained unresolved for over five days. Despite my repeated efforts to resolve this matter through your live chat support channel, I regret to inform you that no meaningful action has been taken, and my account balance still does not reflect the funds that were successfully deducted from my personal wallet.

The transaction in question is a deposit of $15, which I initiated with the expectation that it would be credited to my Dafabet casino balance instantly, as per your standard terms and conditions. However, upon completing the transaction, I noticed that while the $15 was immediately deducted from my wallet, my Dafabet account balance remained unchanged. I understand that technical glitches can sometimes occur, and I initially approached this issue with patience and understanding. However, my patience has now been exhausted, as it has been more than five days since I first reported this problem.
I look forward to your urgent intervention and a swift resolution to this matter.
Regards,

Hi team

My deposit amount of 20000 is still not reflecting in my dafa account. Please help me in getting my deposit amount

Please find the attached screenshot below with details

Transaction Id 517516879
Transaction Date 15 06 2026 01 22 01 PM
Transaction Amount 20000.00
Status Pending
Transaction Type Deposit
From Monetix Intent
To Dafa Sports

I would like to file a complaint regarding the excessive delay in my account verification and the pending status of my withdrawals.

I submitted all required verification documents within the timeframe requested by the casino. Customer support informed me that the verification process would be completed within a specified period; however, that timeframe has long since passed and my account verification remains unresolved.

As a result, my withdrawal requests continue to remain pending. Despite multiple follow-ups with customer support, I have not received a clear explanation for the delay or a definite timeframe for resolution. Instead, I continue to receive generic responses asking for further patience.

I have fully cooperated throughout the process and provided all requested documentation. The prolonged delay is causing significant frustration and concern, especially considering that my funds remain inaccessible while the verification process remains unfinished.

I respectfully request intervention to help resolve this matter and ensure that my account verification is completed and my pending withdrawals are processed without further unnecessary delay.

I would like to raise a formal complaint against Dafabet regarding my pending withdrawal and repeated withdrawal rejections.
My Dafabet account username is Oourddin and my registered email is [email protected].
I had a significant wagering requirement pending, and during that period Dafabet had already restricted my account and reduced my betting limit to below ₹100. Even under those restrictions, I continued playing and completed the wagering requirement.
After completing the wagering, my withdrawal amount became ₹202,396. However, Dafabet has continuously delayed, cancelled, or declined my withdrawal requests instead of processing my funds.
From my withdrawal history, I have faced multiple rejected or cancelled withdrawals, including:
₹20,000 declined on 28/05/2026
₹20,000 declined on 28/05/2026
₹20,000 cancelled on 28/05/2026
₹10,000 declined on 29/05/2026
₹12,000 declined on 29/05/2026
₹14,000 declined on 29/05/2026
₹26,396 declined on 01/06/2026
₹97,000 cancelled on 01/06/2026
₹20,000 declined on 06/06/2026
₹202,000 marked pending on 11/06/2026

Dafabet also asked me to submit verification documents. I complied and uploaded the requested documents. Their own system notifications show:
On 05/06/2026, they confirmed my documents had been submitted and were under review, with review time up to 72 hours.
On 12/06/2026, they again asked me to upload required documents according to instructions sent to my registered email or phone.
On 14/06/2026, they again confirmed that my documents had been submitted and were under review.

This clearly shows that I have been cooperating and submitting the requested documents. Despite that, my withdrawals continue to be delayed or declined, and I have not received a proper, final, transparent explanation.
My concern is simple: if Dafabet had compliance concerns, they should have clearly resolved them during verification. It is unfair to let me complete wagering, repeatedly request documents, and still keep declining or delaying my withdrawal without a clear resolution.
I respectfully request AskGamblers to intervene and ask Dafabet to clarify:
Why my withdrawal requests have been repeatedly declined or cancelled
Why my documents are repeatedly requested even after submission
Whether my verification is approved or if any specific document is still pending
On what exact rule or term they are withholding or delaying my funds
When my full withdrawal amount of ₹202,396 will be processed

I have screenshots showing my account details, registered email, document submission notifications, and withdrawal history with repeated declined and cancelled requests.
I request a fair resolution and immediate processing of my withdrawal.

Hi,

I make all the deposits and withdrawal using crypto as payment menthol in my account but suddenly since last 2 weeks, crypto withdrawal option is disabled but I can see it in deposit. I reached out to support to enable it but they are sending bot replies about deposit, I don't have any issue with deposit. please kindly enable crypto withdrawal method in my account

thanks