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Ignoring manual withdrawal request after all documents submitted


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By Magudon
1 year ago

Dear AskGamblers Team,

I am submitting this complaint against Dafabet regarding my pending manual withdrawal request which has not been processed despite all documents being submitted as per the operator's instructions.

Details of the case:

1. Username: < sent to the casino >

2. Transaction Amount: INR 59,000.00 (Manual withdrawal request)

Case Summary:

Dafabet declined my online withdrawal and instructed me to apply for a manual withdrawal.

As per Dafabet's request, I provided all required details including valid Government ID, complete bank account details, and all relevant documents.

On 6th May 2025, I was informed by Dafabet's support team that my documents are under review and manual withdrawal will be processed soon.

Despite multiple follow-ups (latest on 13th May 2025), I have received only generic responses from Dafabet's support team stating "wait for update". No concrete action has been taken by Dafabet, and my funds are still on hold.

This has caused me unnecessary financial hardship and mental harassment.

Supporting Evidence:

All email conversations with Dafabet.

Screenshots of documents submission.

My Request to AskGamblers:

I request AskGamblers to kindly intervene and instruct Dafabet to immediately process my pending manual withdrawal of INR 59,000.00. Dafabet has failed to honor its commitment despite fulfilling all requirements from my side.

This delay and ignorance is a serious violation of fair gaming policies and reflects poorly on the operator's practices.

Please assist me in getting my rightful withdrawal processed.

Thank you.

Best regards,

< personal info removed >

Disputed Casino Dafabet Casino
Amount ₹17000

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Dear Valued Customer,

According to Rule 9 of our regulations, in cases where a player is found to have created duplicate accounts, we reserve the right to confiscate these accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet
User name

Conversation regarding this complaints case could be found within email with date and subject:

  • date: May 23, 2025, 2:48 PM
  • subject: Fwd: Dafabet Casino - Ignoring manual withdrawal request after all documents submitted

Discussion with Casino - zd ticket: https:­//a­skg­amb­ler­s.z­end­esk.co­m/a­gen­t/t­ick­ets­/233043

The casino needs to post the T&C after that, please, RCF.


User name loyalty-level-2
Subject: Request for Clarification on Confiscated Winnings

Dear asakgemalr & Dafabet Support,

Good day!

I have received your message stating that a portion of my winnings has been withheld due to a violation of terms and conditions. However, no clear explanation or evidence has been provided regarding the nature of the violation.

I respectfully request you to:

1. Clearly specify which clause or rule I have violated.


2. Provide evidence or activity records that support this decision.


3. Clarify the exact amount that was withheld and the amount returned.



Without proper transparency and justification, this action appears to be arbitrary and unfair. I hope for a professional and fair resolution, failing which I will have to escalate this matter to external bodies and complaint platforms such as AskGamblers and the relevant gambling authority.

Looking forward to your detailed response.

Dafabet Casino Complaint Stats

Resolved 1415 / 1479
Avg. Amount $1,101
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Dafabet Casino Complaints

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Deposits pending for 9 months amounts not credited to wallet

I am filing a formal complaint against Dafabet / Dafa Sports regarding six deposits that have been pending for approximately 9 months. The amounts were debited from my bank account but have never been credited to my Dafa Sports wallet.

Despite multiple follow-ups with Dafa Sports customer support via live chat and email, I have only received delayed, generic, or unhelpful responses. No proper resolution has been provided to date.

I am providing all necessary details below

1.

Transaction ID: 474854500

Transaction Date: 14/11/2025 11:03:58 AM

Transaction Amount: 6000.00

From DuniyaTransfer Intent to Dafa Sports

UTR: 392250164422

2.

Transaction ID: 482153047

Transaction Date: 27/12/2025 01:34:53 PM

Transaction Amount: 1800.00

From: Toppay UPI to: Dafa Sports

UTR : 394448438363

3.

Transaction ID: 480919777

Transaction Date: 19/12/2025 09:13:43 PM

Transaction Amount: 1000.00

From: Chaandiwallet Deposit to: Dafa Sports

UTR: 394056831202

4.

Transaction ID: 494047024

Transaction Date: 20/02/2026 03:19:43 PM

Transaction Amount: 500.00

Status: Failed

From: ReserveMoney UPI to: Dafa Sports

UTR: 512326915805

5.

Transaction ID: 490967111

Transaction Date: 04/02/2026 11:54:32 PM

Transaction Amount: 600.00

Status: Pending

From: Warrantpay UPI to: Dafa Sports

UTR: 924472008499

6.

Transaction ID: 489300790

Transaction Date: 28/01/2026 02:31:24 PM

Transaction Amount: 500.00

Status: Failed

From: TopPay UPI to: Dafa Sports

UTR: 000354154884

I request AskGamblers to intervene and help me get these pending deposits credited to my account as soon as possible. I have provided all transaction screenshots and UTR numbers.

Thank you for your assistance.

Chart Pointer
71h left
₹10,400
Delayed payment not being credited since August 6th

​Username: Harinandhan123

​Disputed Amount: ₹35,000 INR

​Transaction ID: 524917527

​Date & Time of Transaction: August 6, 2026 at 5:42:42 PM IST

​I am submitting this complaint regarding an uncredited withdrawal from my Dafabet account (Harinandhan123).

​On 6th August 2026 at 5:42 PM, I placed two separate, identical withdrawal requests for ₹35,000 INR each:

​Transaction ID 1: 524917478 (Successfully credited)

​Transaction ID 2: 524917527 (Status marked as "Successful," but funds never reached my bank account)

​Although the system marks Transaction 524917527 as "Successful," the funds have not been credited to my bank account. As of today (12th August), it has been 6 calendar days (and 4 full working days excluding the weekend), exceeding Dafabet's processing timeline.

This is not the first time this has happened. Dafabet exhibits a recurring pattern where, whenever two identical withdrawal amounts are requested simultaneously, only one is credited while the second gets stuck/lost, despite showing as "Successful" on their portal.

I have reached out to customer support multiple times, but I keep getting generic automated responses without any concrete resolution or proof of transfer (such as a valid UTR number for bank tracing).

​I request AskGamblers' intervention to hold Dafabet accountable. I urge Dafabet to either provide a valid UTR (Unique Transaction Reference) number so my bank can trace the missing transfer, OR immediately refund/credit the missing ₹35,000 INR back to my source Dafabet account so I can re-initiate or manage my funds.

​I have my bank statements ready to prove that the funds for Transaction 524917527 or 524917478 were never received.

I hope to get this resolved swiftly.

Status solved Resolved
₹35,000
Dafabet delayed my withdrawal and my INR 108680 remains unavailable

My Dafabet username is < username removed >, and my current balance is INR 108,679.99.


I have been trying to withdraw my funds since 1 August 2026. On that date, I submitted a withdrawal request for INR 50,000, transaction ID 524259802, but the withdrawal was declined.


What concerns me is that the verification process did not begin promptly after my withdrawal attempt. I had already been trying to access my funds since 1 August, but Dafabet only requested verification documents around 8 August, approximately one week after my first withdrawal attempt.


I submitted the requested documents as soon as they were requested. My account now shows “Documents under review,” but the verification has still not been completed and I remain unable to withdraw my balance.


Therefore, the delay in my case did not begin only when the documents were submitted. I had already been unable to withdraw my money for approximately a week before the verification request was even initiated.


I have fully cooperated with the verification process and I am willing to provide any legitimate additional documents if required. However, I do not believe I should continue facing unnecessary delays in accessing my own funds.


I respectfully ask Dafabet to complete my verification without further delay and allow me to withdraw my INR 108,679.99 balance, or provide a clear explanation for why my withdrawal and verification process has taken this long.

Status solved Resolved
₹108,680