Complaint #1126 Dafabet Casino

Ignoring manual withdrawal request after all documents submitted

By Magudon

1 year ago

Dear AskGamblers Team,

I am submitting this complaint against Dafabet regarding my pending manual withdrawal request which has not been processed despite all documents being submitted as per the operator's instructions.

Details of the case:

1. Username: < sent to the casino >

2. Transaction Amount: INR 59,000.00 (Manual withdrawal request)

Case Summary:

Dafabet declined my online withdrawal and instructed me to apply for a manual withdrawal.

As per Dafabet's request, I provided all required details including valid Government ID, complete bank account details, and all relevant documents.

On 6th May 2025, I was informed by Dafabet's support team that my documents are under review and manual withdrawal will be processed soon.

Despite multiple follow-ups (latest on 13th May 2025), I have received only generic responses from Dafabet's support team stating "wait for update". No concrete action has been taken by Dafabet, and my funds are still on hold.

This has caused me unnecessary financial hardship and mental harassment.

Supporting Evidence:

All email conversations with Dafabet.

Screenshots of documents submission.

My Request to AskGamblers:

I request AskGamblers to kindly intervene and instruct Dafabet to immediately process my pending manual withdrawal of INR 59,000.00. Dafabet has failed to honor its commitment despite fulfilling all requirements from my side.

This delay and ignorance is a serious violation of fair gaming policies and reflects poorly on the operator's practices.

Please assist me in getting my rightful withdrawal processed.

Thank you.

Best regards,

< personal info removed >

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹17000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dafabet Casino

• Representative

1 year ago

Dear Valued Customer,

According to Rule 9 of our regulations, in cases where a player is found to have created duplicate accounts, we reserve the right to confiscate these accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet

AskGamblers

• Support Team

1 year ago

Conversation regarding this complaints case could be found within email with date and subject:

date: May 23, 2025, 2:48 PM
subject: Fwd: Dafabet Casino - Ignoring manual withdrawal request after all documents submitted

Discussion with Casino - zd ticket: https://askgamblers.zendesk.com/agent/tickets/233043

The casino needs to post the T&C after that, please, RCF.

Magudon

1 year ago

Subject: Request for Clarification on Confiscated Winnings

Dear asakgemalr & Dafabet Support,

Good day!

I have received your message stating that a portion of my winnings has been withheld due to a violation of terms and conditions. However, no clear explanation or evidence has been provided regarding the nature of the violation.

I respectfully request you to:

1. Clearly specify which clause or rule I have violated.

2. Provide evidence or activity records that support this decision.

3. Clarify the exact amount that was withheld and the amount returned.

Without proper transparency and justification, this action appears to be arbitrary and unfair. I hope for a professional and fair resolution, failing which I will have to escalate this matter to external bodies and complaint platforms such as AskGamblers and the relevant gambling authority.

Looking forward to your detailed response.

Dafabet Casino Complaint Stats

Resolved 1275 / 1340

Avg. Amount $1,049

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

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Dafabet delaying withdrawal even after completing veriifcation

Hi Ask gambler's team,

My earlier complaints were rejected because of gap in your understanding of my problem. Please read the issue in detail below.

Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

Since verification is complete, they should be processing my withdrawals but if I ask them to process my withdrawal, I am getting irrelevant replies regarding deposit. I think the bots are replying.

I have fully cooperated with all verification requirements and the verification is also completed but the issue with withdrawal still remains unresolved. If they want any additional documents for verification I am ready to give them but they are not giving me proper response to resolve the issue. I called them and emailed them but all I am getting is standard deposit bot replies. Please check it yourself in the screenshot.

I kindly request your intervention to help allow me to withdraw my funds without further delay.

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Account documents verification taking too long

My dafabet userid is < username removed ?

My withdrawal got declined and reason they gave was to submit account verification documents.

So i uploaded the requested documents in my accounts documents tab ( My id and selfie holding the id ). I uploaded them 4 days ago but till now it is showing documents have been submitted and we are reviewing them. According to them, only account documents verification takes 24-48 hours which has already surpassed and in email also I sent them. But they are sending irrelevant reply like - to validate your deposit concern something.

I am asking them about my verification status and they are replying with deposit concern which is irrelevant.

@askgamblers please intervene and tell dafabet team that documents have already been sent to their team and uploaded to the website but till now the account is not verified and due to that my withdrawal is pending.

@dafabet please verify my account now and process my withdrawal.

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Withdraw Disabled

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Verification issue with dafabet casino

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

I have been emailing them since last 7 days and getting standard and sometimes irrelevant response. Please find attached screenshot.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹258,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

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Deposit not credited why

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I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 4400

Date & Time of Transaction: 27/05/2026. 08:13:32 PM

Transaction ID - 513396534

Deposit method - HelloPay UPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

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I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 1000

Date & Time of Transaction: 01/06/2026. 01:11:07 PM

Transaction ID - 515214626

Deposit method - SecureUPI

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Hello, my dafabet username is < username removed > and they have blocked my withdrawal process without any notification or reason. Whenever I am trying to contact them, their live support agents are providing bot answers and telling me to wait and wait. I am now fully fed up with their bot answers. Whenever I try to withdraw they show error 310. I am providing the withdrawal requests and the issue I am facing with the proofs:

1. Withdrawal request

Amount - 2000

Date and Time - 29/05/2026 11:20:29 PM

Transaction id - 514363297

2. Withdrawal request

Amount - 1000

Date and time - 30/05/2026 02:10:47 PM

Transaction id - 514492467

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I request askgamblers team to please help me get my money back from them. I am attaching all the screenshots below.

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Hi AskGamblers team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

I have written to their support team multiple times, but they always come back with irrelevant responses, asking for a deposit slip when I am talking about withdrawal.

When I raise again, they say they are checking, but already been 8 days since the withdrawal was made.

Please find attached screenshots for their response.

Kindly help me to get my money back.

Thanks

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Amount deducted but not reflected in dafabet wallet

Hi Team,

Amount Deposited & amount debited from bank account but not showing in Dafa Sports Wallet

Username - < sent to the casino >

Amount Deposited - ₹10,000 (Screenshot Attached )

Date & Time - 2nd june 2026 &10:50Pm

UTR id - 856398754763

DOB - < removed >

Please Help Me.

No Response from dafa sports even after continuous mails and chat sessions

Please Help me

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Deposit failed amount 1600

I am make deposit via upi method has failed. I am contacting customer care, but he is not help me, only give the same reply daily wait 15 min. I have already sent payment proof via mail and upload in history page. One withdrawal was not received in bank account .

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Amount - 1600 inr

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Also check withdrawal concern status successful but amount has not been received

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Amount - 6700

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Ignoring manual withdrawal request after all documents submitted

Discussion

﻿The casino needs to post the T&C after that, please, RCF.

Dafabet Casino Complaint Stats

Dafabet Casino Complaints

The casino needs to post the T&C after that, please, RCF.