Complaint #2621 Dafabet Casino

I've completed the crypto deposit of 730.4 USDT

By Newdnr

6 months ago

Respected Support Team,

I've completed the crypto deposit of 730.4 USDT (TRC20) from my end, but the amount is showing failed in my dafa account

Transaction details are as follows:

Dafa Transaction ID: 498159297

Date: 16 March 2026

I've attached the payment screenshot for reference but payment team not helping. please check and confirm the deposit in my account i have all details of this deposit please do needful.🙏

Thanks!

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount $730.4

Discussion

AskGamblers

• Support Team

6 months ago

Dear @Newdnr,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

6 months ago

Dear valued customer,

We can confirm that your deposit has been completed and the funds are in your account.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Dafabet Casino

• Representative

6 months ago

Dear Valued Customer,

We are currently looking into your case and will follow up with you as soon as possible.
We appreciate your patience.

Thanks,
Dafabet

Newdnr

6 months ago

Dear Support Team,

Following up on my previous ticket regarding the failed crypto deposit of 730.4 USDT (TRC20). Despite providing all details, my deposit is still not credited to my dafa account (username: Newdnr).

Dafa Transaction ID: 498159297

Transaction Hash: 00880bfdf5773c8fd10d9facf5251e67699a0c9528e17e7a796b62015f4e019b

Date: 16 March 2026

Request you to escalate this issue and credit the amount ASAP.

Thanks!

Best regards,

< personal information removed >

Dafabet Casino Complaint Stats

Resolved 1471 / 1545

Avg. Amount $1,110

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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Transaction ID: 528903369
UTR: 138710482666
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Missing: ₹26,000

I have contacted Dafabet several times and provided my bank statement and transaction details. Dafabet has confirmed that the ₹26,000 is still under investigation and has been escalated to their Payment Team, but the issue remains unresolved.

I am requesting AskGamblers’ help in getting the outstanding ₹26,000 resolved, either credited to my bank account or returned to my Dafabet wallet if the bank credit cannot be confirmed.

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I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

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I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
Withdrawal Date: 14/09/2026
Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
UTR: 759034711057

Dafabet confirmed that the withdrawal was successfully processed and provided the above UTR for tracking. However, the amount has still not been credited to my Airtel Payments Bank account.

I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

However, despite providing the requested documents, I continue to receive generic responses and repeated requests for the same bank statement, without receiving a clear update regarding the actual status of the payment.

I have fully cooperated with
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I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

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My username Shivam00086

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It is showing as successful, and you have given a UTR, but I am sure that the UTR is for a failed transaction because my Airtel Payments Bank account was put under UPI restrictions.

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I have followed up multiple times with the Dafabet support team and have not heard.

Some of the chat screenshots with the support team to this email.

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It has now been 30 days, which is an unreasonable amount of time to wait without receiving a clear explanation or meaningful update. I have cooperated fully with the verification process and provided all the documents and proofs requested from me.

I am attaching/submitting all relevant evidence to this complaint, including my communications and proof of document submission.

I respectfully request the AskGamblers team to review my case and assist me in resolving this issue as soon as possible. I would appreciate your help in contacting the casino and requesting that they properly review my documents, complete the verification process, and restore my ability to withdraw my funds.

I am submitting my documents here also please check and verify.

Username: < username removed >
Registered email: < email removed >

Thank you for your assistance. I sincerely hope this matter can be resolved promptly.

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