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I have fully cooperated with all verification requirements, but the issue still remains unresolved


5 months ago
Dear AskGamblers Team,


I would like to inform you that my account verification has been pending for over 7 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds. Every time I chat or email them they ask to upload the docs which I have already done and sometimes they say documents are under verification but its already been a week without any update.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹22,58,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.
Disputed Casino Dafabet Casino
Amount ₹2258000

Discussion

User name

Dear @satishaskdafa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

We are pleased to confirm that your withdrawals have been successfully processed:

Transaction ID 510515470 — TX Hash: fdb4b9­b41­2a1­685­0cb­297­f50­b42­1df­372­b62­3f4­3b1­112­300­8c3­271­325­87fdb5b
Transaction ID 510433669 — TX Hash: da11fd­9c7­159­483­9ec­c05­e65­b34­00d­4b8­317­387­ea6­b2b­9e6­88f­e59­f3c­3fb614f

For any further assistance or queries regarding these transactions, please feel free to reach out to our Customer Support team.

Thanks,
Dafabet.
User name
Dear Valued Customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet
User name loyalty-level-1
Hi dafabet team, my documents are approved but withdrawals with transactions id 510515470 and 510433669 is pending. please process my withdrawals.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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55h left
$1,068