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I have deposited an amount of 1000 on June 4th and it is still not credited


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By Krishi21
1 year ago

Hello Team,

I have deposited 1000 rupees in dafa sports but it got failed after transaction is successfully.

Transaction Id 444469412

Transaction Date 04/06/2025 03:43:06 PM

Transaction Amount 1000.00

From BetaCash Wallet

To Dafa Sports

It's been 40 days now and it is still not credited. I have reached out to my bank and they have confirmed that beneficiary has received the amount. I reached out to support multiple time but they are saying we are still waiting to secure tha amount. Could you please help me on this.


UTR - 243150228793

Disputed Casino Dafabet Casino
Amount ₹1000

Discussion

User name

Dear @Krishi21,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear valued customer,

In order for us to proceed, kindly regain the access to your application. Once done, please provide us with the required bank statement.
We appreciate your collaboration.


Thanks,
Dafabet
User name loyalty-level-2
Hi Team, I don't have access to the bank app to get the statement. I have already provided the transaction screenshot and UTR. Can you use them to confirm the deposit?
User name
Dear valued customer,

We can confirm that our customer support team has contacted you to provide your bank statement from the date of the transaction up to present.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1478 / 1553
Avg. Amount $1,137
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 874 out of 916 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000