Complaint #533 Dafabet Casino

I have an Account Verification and my Withdrawals on pending issue

By Help_Me_Allah

1 year ago

Hi Respected Teams,

I have an Account Verification and my Withdrawals on pending issue with Dafabet Casino which i have been using since a long time now.
I requested for withdrawal around 14-15 times but all of them are still on Pending mode till now.
I was asked for Verification, I uploaded all the requested documents including My ID CARD Bank statement electricity Bill and Selfie with my ID card aswell but its now been more then 3 Weeks Almost 21 Days I have not got my withdrawals nor my account verified Yet.

This is a serious Delay and very serious concern as Dafabet is a reputated company worldwide and They cannot delay customers for more then 10 days but I have been delayed for more then 20 days till today.

I have contacted and tried contacting Live-Chat support of dafabet Everyday almost but it seems they dont have anything under their control to help me.
The Support team of dafabet keeps responding with messages like - I am sorry for any stress this delay has caused you.
Your experience matters to us,i deeply regret the inconvenience,
I followed up to our relevant team.
Then when they finally cannot help,They End the Chat.

The Support team are just kept as BOTS who everytime i contact them Respond back with these same messages to me.

Disputed Casino Dafabet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review of valid information and proof presented by Dafabet Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

Following a thorough investigation, we have identified multiple instances of serious violations of Dafabet’s Affiliate Terms and Conditions associated with your account. This includes but is not limited to:

1. Evidence that several player accounts, including NAMITA299, JAHIDUR23, SUJAN765, DUTTA07, and DIPAK366, which you previously raised concerns about in the case of NAMITA299, are directly linked to you. Our investigation revealed that these accounts registered through your affiliate link and share IP addresses and bank details, not only with each other but also with you.

2. A violation of Clause 9 of the Dafabet Affiliate Terms and Conditions, which clearly states:

"You are prohibited from playing at any of the Sites promoted by Dafabet through your own affiliate link or from the affiliate link of an associate who shares all or part of the commission with you or a third party. This shall include any individuals or playing groups from which you receive compensation or remuneration of any kind. In the event of violation of this provision, Dafabet and/or the operator of the Site that has played with, shall have the right to void all play and eliminate any earned commissions applicable from such play and terminate your registration as an affiliate and this Agreement, as well as void any future play at the Sites."

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

1 year ago

hi dear Dafabet sir,

i am not able to upload my bank statement as new POA in my account Page. it Says "Please try again later: Error code (DU02)."

do check the Screenshot attached below in this thread for you.

Inactive user

1 year ago

hi dear Dafabet sir,

please process my pending withdrawals its been more then 24 hours since i have attached my new POA here to you.

Inactive user

1 year ago

dear Dafabet sir,

I have attached my new POA of latest my bank statement here for you.

please check and process my pending withdrawals for me.

Dafabet Casino Complaint Stats

Resolved 1479 / 1554

Avg. Amount $1,139

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 875 out of 917 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Withdrawal declined even after documents submission

I would like to inform you that my account verification has been pending for over a week already despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds. First I have submitted the selfie of me holding my pan then I submitted a selfie of me holding my Adhar card. There customer support chat and mail system has been worse no explanation are giving

Furthermore, I would like to clarify that the total disputed amount in this case is 538000 (INR). It has been declined even after submitting all the documents

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request Ask gamblers intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Thank you for your support.

82h left

₹538,000

Verification pending from 8 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1300 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

50h left

₹1,300

Withdrawal has not been credited to my bank account

Dear Team,

I made withdrawal of INR 1,00,000 on Sep 14 , in that 21k is refunded to my dafabet wallet but 79k is never credited to my bank account nor refunded to dafabet wallet.

I waited for the timeline dafabet mentioned to complete 1to 4 working days but it is already been 20 days till I haven't received the funds.

Whenever I try to contact them they're simply sending automatic replies

Transaction Id: 529077588
Transaction Date: 14/09/2026 08:26:46 PM
Transaction Amount: 100000.00

As requested by dafabet I have shared bank statement too but no response for that also.

Iam attaching bank statement here too for your reference.

Password to open statement: 10959190299

Please refund back my 79k back to my account

Regards

< Full name removed >

40h left

₹79,000

Account restricted and later documents are verified but still account not reopened

My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.

Resolved

₹4,700,000

Delaying verification and withdrawal since 8 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹4,66,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support

83h left

₹466,000

My withdrawal 100000 not given last 5 months and without any reason close my account

Dear Support Team & Management,

I am writing this in response to your recent emails regarding the arbitrary confiscation of my withdrawal request of INR 100,000.00 (processed/blocked on 2026-04-09 21:48:41 IST).

I strongly reject your decision to seize my funds under the vague pretext of "management decision" and "internal procedures." Merely citing internal policies without providing concrete evidence, specific logs, or exact clause violations is completely unacceptable and constitutes an unfair business practice.

Please be advised of the following:

Demand for Evidence: I demand a formal written explanation specifying the exact Terms of Service clause I am accused of violating, along with audit logs and evidence supporting your claim within 48 hours.

Regulatory Escalation: If my funds are not released or a valid proof of violation is not provided within 48 hours, I will formally lodge an official complaint against your platform with the

I have strictly adhered to all platform rules and operated in good faith. I expect an immediate re-evaluation of my account and the prompt release of my INR 100,000.00.

Failure to respond with a satisfactory resolution will force me to proceed with all legal and regulatory actions mentioned above without further notice.

Regard,

Transaction ID: 503536720

Date of Request: 09/04/2026

89h left

₹100,000

Account verification pending from 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,10,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

78h left

₹310,000

Deposit amount 20000 not credited

I am raising a complaint regarding a ₹20,000 deposit made to Dafabet.

Transaction details:

- Transaction ID: 529681859
- Transaction Date: 20/09/2026 at 10:33:11 PM
- Amount: ₹20,000

The payment was successfully completed from my bank account, and I have already submitted the required transaction proofs and bank confirmation to Dafabet.

However, Dafabet continues to claim that they have not received the funds and have not credited the amount to my account.

My bank has confirmed that the transaction was successful, and I have provided the supporting evidence to Dafabet. Despite this, the issue remains unresolved.

I request AskGamblers to review this case and assist in getting the ₹20,000 deposit either credited to my Dafabet account or refunded to my bank account.

Dafabet should also provide clear evidence if they maintain that the funds were not received, rather than repeatedly asking me to wait without resolving the issue.

Resolved

Withdrawal amount of INR 40000 has not been credited for 20 days

Hi @dafabet team

I withdrew Rs 40000 on 8th September.

It was successful but has not been credited to my bank account yet.

I tried to contact customer support, but there has not been much response from them, so I am contacting you here to resolve my issue.

Please understand my issue, recheck with the payment partners, and please credit the amount to my account

Transaction ID: 528406947

Resolved

₹40,000

Unreasonable indefinite account audit

To the AskGamblers Complaints Team,

I am filing this formal complaint against Dafabet regarding a significant delay in my withdrawal and a lack of transparency concerning an ongoing account audit.

Timeline of Events:

On 09 21, I submitted a withdrawal request. Shortly after, the request was rejected.

I contacted customer support and was informed that my account was "under routine audit."

Since then, I have followed up with their support team daily. However, I have received nothing but scripted, repetitive responses stating that the audit is "still in progress" and that I must "wait patiently."

As of today, 09 28, it has been several days without any concrete explanation, evidence of suspicious activity, or an estimated timeframe for completion.

My Position:

I have fully complied with all terms and conditions and have not violated any rules. I believe this indefinite "audit" is being used as a tactic to delay payment. I have already attempted to resolve this directly with the casino, but their communication has been entirely unhelpful and non-transparent.

Desired Outcome:

I request that Dafabet complete the audit immediately and process my pending withdrawal without further delay.

I have attached screenshots of my account balance, the rejected transaction history, and my conversations with their support team as evidence.

Thank you for your assistance in mediating this matter.

Regards,

Resolved

CN¥33,300