Complaint #3033 Dafabet Casino

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10000

By B swathi 9.

3 months ago

Dear Dafabet Support Team,

Username: bswathi9191
DOB : 21/11/1998
Transaction ID: 518751121

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10,000 from my Dafabet account.

I registered on your platform as a first-time user and made my first deposit of INR 1,000 using the First Deposit Bonus (FDB) promotion. After the bonus was credited, I carefully complied with the bonus terms and completed the required wagering requirement of approximately INR 44,000 before submitting my withdrawal request.

However, my withdrawal request for INR 10,000 was declined without any explanation. I request that you provide a clear and detailed reason for rejecting my withdrawal.

Please note the following:

1. I have only one Dafabet account, and I have not created or used any duplicate accounts.
2. During registration, I submitted all the required verification documents, and my account was successfully verified by your team.
3. Since I have completed the wagering requirements, I believe my withdrawal should be processed in accordance with your promotional terms and conditions.

I therefore request that you either:

Process my withdrawal of INR 10,000 to my registered bank account without further delay, or
Provide a detailed written explanation, supported by the specific clause of your Terms and Conditions, explaining why my withdrawal was declined.
If this matter is not resolved promptly and fairly, I will consider escalating my complaint by:

1. Sharing my experience on social media and consumer review platforms;
2. Filing complaints with the relevant consumer protection authorities and any applicable gaming regulatory body; and
Exploring legal remedies to recover my funds if 3.necessary.

I hope this issue can be resolved amicably and without the need for further action. Please treat this matter as urgent and respond with a detailed explanation at the earliest.

Thank you.

Sincerely,

bswathi9191

Disputed Casino Dafabet Casino

Reason Bonus removal

Discussion

AskGamblers

• Support Team

3 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

3 months ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Dafabet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dafabet Casino

• Representative

3 months ago

Dear valued customer,

Please be advised that in according to Rule 9 of our regulations, you're not allowed to have multiple accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet

bswathi9191

3 months ago

I am disappointed that my withdrawal request was rejected even after I completed all the required wagering conditions and my account was fully verified.

I am also concerned that I am receiving emails from a personal email address instead of an official Dafabet support email. This raises serious questions about the authenticity of the communication and gives the impression that there may be an attempt to mislead or deceive me.

I request a response only through your official support channels, along with a clear explanation for the rejection of my withdrawal and prompt resolution of my issue.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576

Avg. Amount $1,145

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 896 out of 937 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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Pending account verification taking time

Dear AskGamblers Team,

I hope you are doing well.

I am writing to kindly seek your assistance regarding my Dafabet account verification, which has been pending for over 9 days. I have submitted the required documents in accordance with Dafabet’s verification guidelines and have been cooperating fully throughout the process.

I understand that verification may take some time, and I sincerely appreciate the efforts involved. However, I would be grateful if you could kindly look into my case and help facilitate the process, as I am currently unable to withdraw my funds.

For your reference, the disputed amount is ₹9,400 (INR).

Transaction ID: 532314025

I would sincerely appreciate your support in helping me resolve this matter at the earliest convenience. Please let me know if any further information or documentation is required from my side.

Thank you very much for your time, understanding, and assistance.

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On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines, the status remains pending, and I am receiving irrelevant bot replies from their support email.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,92,000.

Transaction id 532308365

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I would like to inform you that my account verification has been pending for over 7 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,55,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Transaction id: 532308893

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Hi Team

My deposit is pending from last week

Please find the deposit details and the payment screenshots, there is a very irresponsible replies for the emails shared by me to dafabet support team.

Please help me in getting the deposit amount credited.

Below are the details

UTR-RefNo - 005672630663
Transaction Id - 531476197
Transaction Date - 08/10/2026 01:00:50 AM
Transaction Amount - 10000.00
Transaction Type - Deposit
From - F2Pay Intent Deposit
To - Common Wallet
Payment Method - UPI

I have attached the UPI app screenshot and the screenshot from my bank.Also attaching the response that I am getting from dafabet team

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Transaction ID: 531703855

Withdrawal Amount: 294,000.00

Transaction Date: 9 October 2026

I am filing this complaint against Dafabet for declining my withdrawal despite submitting the requested verification documents.

Dafabet asked me to provide the front and back of my Aadhaar card, along with photographs of myself holding the front and back of the card. I attempted to upload these documents through my account, but the upload section was showing an error. I immediately informed Dafabet about this issue and emailed all the requested documents to [email protected] on the very same day they requested them.

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I request AskGamblers to intervene and help me get my withdrawal processed. I have cooperated with Dafabet’s verification process and provided the requested documents through email when their website’s upload functionality was not working.

My expectation is that Dafabet processes my new withdrawal requests without further unnecessary delays. I am seeking the release of my funds, not another prolonged verification process for documents I have already submitted.

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Hello AskGamblers!

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Then they asked for photos a third time, which I provided again.

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Please help me
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Dob: < dob removed >

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< username removed >

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