Complaint #1288 Dafabet Casino

Formal Complaint Regarding Non Receipt of Approved Withdrawal INR 32000

By Locha6

11 months ago

Dear Dafabet Support Team,

I am writing to formally raise a complaint regarding my withdrawal request of INR 32,000, which was approved on 23rd May 2025 at 00:17:15 AM IST, as per your email dated 12th June 2025. Despite the stated timeframe of 1–4 banking days (excluding weekends and holidays), I have still not received the amount in my bank account, even after more than three weeks have passed since the approval.

This delay is unacceptable and raises serious concerns about the reliability of your withdrawal processing. I have already waited beyond the maximum promised timeframe, and this issue is causing unnecessary stress and inconvenience.

Kindly look into this matter urgently and provide a clear update with a resolution at the earliest. If the amount has already been processed, please provide the transaction reference number and bank transfer details for further follow-up.

If I do not receive a satisfactory response soon, I will be compelled to escalate this matter to relevant financial complaint forums and consumer grievance platforms.

Looking forward to your immediate attention.

Disputed Casino Dafabet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dafabet Casino

• Representative

11 months ago

Dear Valued Customer,

According to Rule 9 of our regulations, in cases where a player is found to have created duplicate accounts, we reserve the right to confiscate these accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet

Locha6

11 months ago

Regarding the INR 71,087.63 (Transaction ID: 2682537888), a manual adjustment was made to confiscate your bonus and winnings

This message is received from dafabet team.....

Where is my initial deposit 32k ?

Locha6

11 months ago

Your team has asked me to provide initial deposit in account

Dafabet Casino Complaint Stats

Resolved 1275 / 1340

Avg. Amount $1,049

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

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