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Formal complaint regarding delay in manual withdrawal processing


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By Haji963
11 months ago

I am writing this letter to formally lodge a complaint regarding the inordinate delay in processing my manual withdrawal request of INR 66,000, associated with my Dafabet account. Below are the account and transaction details:

Username: Haji963

Registered Email: <removed>

Date of Birth: <removed>

Withdrawal Amount: INR 66,000

Request Date: 8 June 2025

Despite multiple follow-ups via email and your confirmation that the request has been escalated for validation and is under review, there has been no resolution or final update from your side, even after several days. This delay is causing me significant inconvenience and concern regarding the safety of my funds.

I kindly urge your team to treat this matter with urgency and provide a concrete update on the status of the withdrawal, along with an expected timeline for completion. I also request that you ensure that such delays do not recur in the future.

If this issue is not resolved promptly, I may be compelled to escalate the matter to relevant financial authorities and regulatory bodies for further action.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Disputed Casino Dafabet Casino
Amount ₹66000

Discussion

User name

Dear @Haji963,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that your account is now active and you can withdraw.
Thank you for your patience.


Thanks,
Dafabet
User name loyalty-level-2
If any other documents and details required, let me know
Process the transaction
User name
Dear valued customer,

We can confirm that your documents have been received and reviewed. We will be in touch with your shortly regarding your transaction status.
Thank you for your patience.


Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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