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Failed and pending deposits


6 months ago

Dear Dafabet Support Team,

I am writing to raise a complaint regarding multiple deposit transactions made to my Dafabet account that have not been properly credited.

Here are the details:

₹1500 Transaction (20/12/2025)

Status: Failed (on your platform)

However, the amount was successfully debited from my bank account via UPI.

Transaction ID: 481095662 / 481095592

UTR: 403835832739

₹500 Transaction (09/02/2026)

Status: Pending

Amount debited from my account, but not credited to my Dafabet wallet.

Transaction ID: 492017385

Additionally, I have attached screenshots from my UPI app (PhonePe) clearly showing the successful debit of these amounts.

This issue has been ongoing despite previous follow-ups, and I request that you:

Either credit the respective amounts to my Dafabet account, or refund the full amount back to my bank account immediately

Please treat this as urgent. If the issue is not resolved promptly, I may escalate this matter further.

Looking forward to your quick resolution.


Thank you,

<full name removed>

Disputed Casino Dafabet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name
Dear Valued Customer,

Please be advised that our payments partner has not yet received the funds for transactions 481095592 and 481095662. If the amount was deducted from your account, we recommend contacting your bank to request a refund.

Thanks,
Dafabet
User name

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

Please be assured that our team is actively working on your deposit ID 481095592 and 481095662 inquiry and is doing its utmost to resolve the matter as quickly as possible.

Deposit ID 492017385 was already successfully processed to your account.

We sincerely apologize for the extended wait you have experienced.

We truly appreciate your patience and understanding while we work to ensure your case is handled thoroughly and correctly.

We remain at your disposal for any further concerns.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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