Complaint #2289 Dafabet Casino

Even after 34 days deposit not credited

By Srikanth R.

6 months ago

Message on forum

**Name:** Dafabet
**Complaint Type:** Deposit not credited
**Amount in Dispute:** INR 15,400
**Complaint Duration:** Over 34 days
**Country:** India

### Complaint Details:

I am filing this complaint against Dafabet due to **multiple deposits not being credited to my gaming account**, despite successful deductions from my bank account and repeated follow-ups for more than a month.

The issue began on **15/12/2025**, and since then several deposits made by me were **successfully debited from my bank**, but **never reflected in my Dafabet account**.

### Pending Deposits (with Transaction IDs):

* **INR 5,000** – 15/12/2025 at 11:27 PM IST
**Transaction ID:** 480240879

* **INR 6,000** – 19/12/2025 at 7:54 PM IST
**Transaction ID:** 480895338

* **INR 1,500** – 23/12/2025 at 1:25 AM IST
**Transaction ID:** 481446734

* **INR 2,900** – 04/01/2026 at 8:19 PM IST
**Transaction ID:** 483854748

**Total Pending Amount:** INR 15,400

I have already **confirmed with my bank** that all the above transactions were **successfully processed and debited**. I have provided Dafabet with **all required proofs**, including transaction IDs and bank statements.

### Communication with Dafabet:

For the past **34 days**, I have been consistently **emailing Dafabet support and contacting their live chat**. Unfortunately, I only receive **repetitive canned responses**, such as:

> “We have followed up with the payment team and they are working non-stop. Your funds will be credited as soon as possible.”

Despite these repeated assurances:

* No exact reason for the delay has been explained
* No concrete timeline has been provided
* No progress or resolution has been achieved

Keeping a player’s money pending for over a month without transparency or accountability is **unacceptable and unprofessional**.

### What I Am Requesting:

1. Immediate credit of **INR 15,400** to my Dafabet account **OR**
2. A full refund of the pending amount back to my bank account
3. A clear explanation for the excessive delay and lack of resolution

I respectfully request **AskGamblers’ assistance** to mediate this matter and help ensure a fair and timely resolution.

I am ready to submit **all supporting documents**, including bank statements, transaction receipts, and email/chat transcripts, upon request.

Thank you.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹15400

Discussion

AskGamblers

• Support Team

4 months ago

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant Consumer Court of India and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

As soon as the AskGamblers Complaint Team is notified about the Court's final decision on the case, we will comply and mark this complaint accordingly.

Sreerama1

5 months ago

Dear Dafabet Support,

This is to formally inform you that I have filed a complaint regarding my pending deposit, which has not been credited or refunded for over 60 days, despite repeated follow-ups and submission of all required proofs.

Due to the continued lack of resolution, I have escalated the matter and submitted a complaint with the Consumer Court of India (Complaint No: CC/2026/45873). This email serves as a final notice before further legal action proceeds.

You are requested to immediately credit or refund the pending amount and confirm resolution at the earliest.

Sreerama1

5 months ago

To the Compliance and Customer Support Team at DafabetCC: Dispute Resolution Team at AskGamblers
I am formally escalating an unresolved dispute regarding my missing deposit of ₹15,400, which has not been credited or refunded despite multiple attempts to resolve this directly with Dafabet support.
I deposited these funds in good faith and expect fair and transparent handling of customer transactions. The continued delay in resolving this issue is unacceptable and has caused me financial distress.
I am requesting that Dafabet take immediate action to:
• Credit the full ₹15,400 to my account, or• Issue a complete and prompt refund
I am copying AskGamblers on this email as an independent complaint and dispute mediation platform. I respectfully request that AskGamblers review this case and assist in ensuring a fair resolution. If this matter remains unresolved, I will submit a formal public complaint with full documentation for investigation and publication.
My preference is to settle this dispute professionally and without further escalation. However, I am fully prepared to pursue all available channels to recover my funds and protect other consumers from similar situations.
I expect a prompt and clear response.
This email constitutes a formal legal notice and final demand regarding my missing deposit of ₹15,400, which has not been credited or refunded despite my prior communications with your customer support team.

I deposited the above amount in good faith under the expectation of fair and lawful business practices. Your continued failure to credit or return these funds represents a serious breach of consumer trust and may constitute unfair and deceptive business conduct.

I hereby demand that Dafabet take immediate corrective action by:

• Crediting the full ₹15,400 to my account without delay, or
• Issuing a full refund to my original payment method

If this matter is not resolved within a reasonable and prompt timeframe, I will proceed with formal escalation. This includes submitting a documented complaint for public review and mediation through AskGamblers, as well as pursuing complaints with appropriate consumer protection and regulatory authorities. I am fully prepared to present all transaction records, correspondence, and supporting evidence in support of my claim.

This notice serves as a final opportunity to resolve the dispute amicably. Failure to act promptly will leave me no alternative but to pursue all available remedies to recover my funds and to warn other consumers through formal and public channels.

I expect your written confirmation of resolution as a matter of urgency.
Details of the pending transactions are as follows:
₹5,000 – Transaction ID 480240879
₹6,000 – Transaction ID 480895338
₹1,500 – Transaction ID 481446734
₹2,900 – Transaction ID 483854748

Sreerama1

5 months ago

Dear Dafabet Support,

It has now been 60 days since I first raised my inquiry, and I am extremely disappointed that it remains unresolved. Repeated assurances that you are “still working on it” are no longer acceptable after such a long period with no concrete progress or timeline.

This level of delay reflects very poorly on your customer service. I expect an immediate and detailed update explaining why this has taken so long and exactly when it will be resolved. Please treat this as an urgent complaint and prioritize my case accordingly.

I am expecting a prompt and definitive response.

Dafabet Casino Complaint Stats

Resolved 1339 / 1404

Avg. Amount $1,106

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (260)

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Hi AskGamblers,

I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

Firstly, they failed to verify my account, and it has been pending for so long. Even after multiple follow-ups, nothing happened, and now they forcefully applied some random bonus and are marking all my winnings as bonus amount.

I placed bets using my raw cash deposit of INR 4K without opting into any bonus.

My winnings were incorrectly credited to my Bonus Balance instead of my Cash Balance. I spoke with their support team multiple times, asking which bonus this is and who applied but they can't help me. As I can see and verified by them, there is no active bonus in my account. When asked how they can apply something automatically, they again provided the same bot-based repetitive responses, which are useless. This is completely a breach of customers' trust, where the casino is applying the bonus without the knowledge of the customer, which is not only unethical but also illegal.

I would request Dafabet to please review my transaction and casino betting history and manually transfer my winnings to my withdrawable cash wallet immediately.

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July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

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Hello AskGamblers,

I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Clicking "Try Again" does not help - the same error repeats every time, with no explanation of what's causing it.

Attempts to resolve:

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Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

What I need:

I'd like AskGamblers to step in and push Dafabet to properly investigate Error Code 310 on my account, so I can finally withdraw my funds. This has gone on long enough without a real answer from their support team.

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