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Email id is not updated as requested


3 weeks ago

Hello All,


I've requested for email id change under ticket (Email id change request - REDDY6302 | Ticket #1379918) from < email #1 masked > pr***[email protected] to < email #2 masked > om***[email protected], but instead of changing it to < email #2 masked > om***[email protected], your team updated it as < email #3 masked >

om***79@dafafun.com.


What is this extension @dafafun.com ??? I haven't asked you to update this as email in anyone of my mails but from where did you get it ??? ( Refer below mail communication screenshots attached)


It was your mistake , someone in your team internally made a typing mistake and update the email as < email #3 masked > om***79@dafafun.com instead of correct email < email #2 masked > om***[email protected]


Now I'm unable to get any emails from Dafabet to my both new and old emails (< email #1 masked > pr***[email protected] and < email #2 masked > om***[email protected])


Even I tried to retrieve my account but it's not taking my email address, saying to reverify the data.


I've contacted LIVE CHAT and they sent a test email to my registered email id linked to REDDY6302 but I've never received that test mail to anyone of my emails (< email #1 masked > pr***[email protected] and < email #2 masked > om***[email protected])


Kindly for better communication and access for me with Dafabet, kindly update my email id as < email #2 masked > om***[email protected] NOT AS < email #3 masked > om***79@dafafun.com


  • Correct mail: < email #2 masked > om***[email protected]
  • Wrong email: < email #3 masked > om***79@dafafun.com


Please help me with this immediately

Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Email id is now updated after 100s of mails , 10+ days of struggle..

Thankyou, ticket can be closed
User name
Dear Valued Customer,

Your email is usually masked on your end for security purposes and on the same your are the only one who can change your email address on your end.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1477 / 1550
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 873 out of 914 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000