Complaint #2671 Dafabet Casino

Disabled withdrawals and technical issue while submitting documents

By BIBI4456

2 months ago

I am facing an ongoing issue with my Dafabet account regarding withdrawal and document verification.

My name is <removed> and my Dafabet username is juweda87.

My withdrawal has been disabled by Dafabet, and I was instructed by their support team to upload verification documents through the account section. However, every time I try to submit my documents, I receive the error code DU03, even though the file is selected successfully.

I have already tried all the troubleshooting steps suggested by Dafabet multiple times, including:

Clearing cache and cookies

Trying different browsers

Using a mobile and a laptop

Repeating the upload process several times, the issue still continues, which clearly suggests this is a technical problem from Dafabet’s side.

In addition, I have already sent all my required verification documents by email as well to documents@dafabet.com, but I have still not received any proper response or resolution.

I have contacted both live chat support and email support many times, but unfortunately, I only keep receiving repetitive copy-paste replies instead of actual help. I also requested them to manually review and accept my documents since their upload system is not working, but no proper action has been taken.

Because of this issue, I am unable to complete verification and cannot access my withdrawal.

I kindly request that AskGamblers intervene and contact Dafabet on my behalf to help resolve this matter.

I would like AskGamblers to request Dafabet to-

1-Resolve the DU03 document upload error

2-Review and verify the documents I have already submitted by email

3-Restore my withdrawal functionality as soon as possible.

I am fully willing to cooperate and provide any additional documents if needed.

Thank you for your support.

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹372683

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear @BIBI4456,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

2 weeks ago

Dear Valued Customer,

We can confirm that your withdrawal has been completed.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Dafabet Casino

• Representative

3 weeks ago

Dear Valued Customer,

We're still working on your inquiry and apologize for any inconvenience caused by the delay. We will provide you with an update as soon as possible.

Thank you for your continued patience and understanding.

Thanks,
Dafabet

BIBI4456

3 weeks ago

hey finally after 2 months , error 310 doesnt show up and i requested my withdrew 365,000.00 , i was happy, as i was confirmed already am verified , as mentioned by dafa team in chat above and my verification sections says am verified too, but when i asked chat why my withdrew pending they said am not verified , which is clearly funny as above clearly dafabet team mentioned- my documents approved and am verified, how see it yourself ask gambler team, see after everything still i denied and asked to reverify again, attaching all proofs, am verified , no error code while withdrew i placed succesfully but their support team ask to upload documents in document section which is clearly not open as am verified already. Please i request ask gambler team to help me its a humble request, and dafa bet team who is handling my case, here manager who told me am verified please convey your message to your team and approve my withdrew.

Dafabet Casino Complaint Stats

Resolved 1274 / 1339

Avg. Amount $1,048

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

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