Complaint #1758 Dafabet Casino

Deposits of 30k and 25k not credited

By Shameer B.

9 months ago

Hi,

I have been playing casino in dafabet from so many years. In recent times, UPI payment methods have not been successfully operated by Dafabet. I have done the two transactions in recent time,s one is 30k and one is 25k. Neither is credited to my Dafabet account, nor are there any updates. I don't see any proper response from Dafabet.

30k - I have scanned the QR payment, which has been debited from my bank account. When I have submitted the UTR number, the page has shown an error. after that, i have submitted the deposit payslip to the cashier page to the pending tab. After submission, also i havent got any response. Meanwhile, I have checked with Google Pay customer support as well as my bank. They mentioned that the amount has been credited to the merchant. So there won't be any chargeback. in this case, there is no support from the app, the bank, and the Dafabet customer support, since everthing isan automated system. Call support is also not active.

25k: In this deposit, my account was debited through the Dafabet QR code. Payment was successful,but the amount has not been credited to the Dafabet account. I have followed all the procedures. Same results. No proper support.

Kindly justify both of my transactions.

1. Transaction Details:

Amount 30k Deposited on 25th September at 4.32 pm

Merchant To: Jazio Trading PVT LTD

UPI ID: jaziotradingpvtltd@iob

Transaction ID : 465923934 / 465923986 ( either one of them)

UTR Number: 526864477372

2. Transaction Details :

Amount 25k Deposited on 2nd October at 03.03 pm

Paid to merchant: HARDHIKBHAI MUKESHBHAI MAKAWANA

UPI ID: CFST20011460@cub

Transaction ID : 467328400 / 467328529 ( Either one of them)

UTR Number: 184821724785

I am requesting from here to please take action on both the transactions and do the needful.

Note: I have proof of deposit slips, and the same has been submitted to: support.inr@dafabet.com

Thanks

Shameer

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹55000

Discussion

AskGamblers

• Support Team

9 months ago

Dear @shameer84,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

9 months ago

Dear @shameer84,

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

9 months ago

Dear valued customer,

We can confirm that your deposit (467328529) has been completed and the funds are in your account.

We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Dafabet Casino

• Representative

9 months ago

Dear customer,

We haven't yet received the necessary bank statement.

To move forward with your request, please locate the most recent email from our support team and send your bank statement as an attachment in your reply.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1317 / 1382

Avg. Amount $1,109

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Date of Birth: < removed >

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I have submitted all the required verification documents, but my account has still not been verified, and my withdrawal request has not been processed. This prolonged delay is unacceptable and has caused significant inconvenience.

I request that you urgently review and approve my verification documents and process my withdrawal of ₹213,899

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My account details are as follows:

Username: < sent to the casino >

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Withdrawal Amount: ₹5,000 INR

Despite submitting the required verification documents, my account has not yet been verified, and my withdrawal request remains pending. This delay is causing unnecessary inconvenience, and I have not received a satisfactory explanation or timeline for resolution.

I kindly request that you review my submitted documents as soon as possible, complete the verification process, and process my ₹5,000 withdrawal without further delay.

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I am submitting this complaint because my withdrawal has not been fully processed, and I have been unable to get any meaningful assistance from customer support.

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Out of the ₹40,000:

₹15,000 was successfully credited to my bank account.

₹10,000 was returned to my Dafabet wallet.

However, the remaining ₹15,000 has neither been credited to my bank account nor returned to my Dafabet wallet.

It has now been more than 15 days, and I still have not received the missing ₹15,000.

I have contacted customer support several times, but they keep giving me the same generic response without providing any update, proof of payment, or resolution.

To help verify my claim, I am also attaching my bank statement, which clearly shows that the remaining ₹15,000 has not been credited to my account.

I kindly request AskGamblers to assist in resolving this matter and ask Dafabet to either:

Credit the missing ₹15,000 to my bank account, or

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Transaction Details

* Date: 23/02/2026
* Transaction ID: 494581947
* Transaction Date: 23/02/2026 11:23:59 PM
* Transaction Amount: 20,000.00 INR
* Status: Pending
* Transaction Type: Deposit
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Transaction id 3037675948

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I am attaching my bank statement as proof of evidence.

I request @dafabet team to solve the issue immediately.

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I have been a Dafabet customer for a long time, and my account is fully KYC verified. Despite this, my withdrawal requests are repeatedly being rejected or significantly delayed without any valid explanation. I currently have a balance of more than 350,000 in my account, and I am unable to withdraw my funds.

I have contacted Dafabet's live chat support numerous times, but the experience has been extremely disappointing. Most responses appear to be automated, and even when I am connected to a human agent, I receive generic replies that do not address my issue or provide any meaningful assistance. Despite repeated follow-ups, my issue remains unresolved.

I have attached all relevant evidence, including proof of my KYC verification screenshot.

I have seen that AskGamblers has successfully helped many players resolve similar disputes, which is why I am requesting your assistance. I kindly ask you to contact Dafabet on my behalf and help facilitate a fair and prompt resolution so that my withdrawals are processed without any further unnecessary delays.

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Kind regards,

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All screenshot and screen recording are attached please have a look
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Username : < sent to the casino >

Full Name : Sourabh Chauhan

Date of Birth : 04/12/1998

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Transactions Details 2:

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Note - Deposit Payment Slip attached below

Issue With Dafabet Casino Explaination :

Its been more then 60 plus days i have been waiting for my deposit to be credited by Dafabet.

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On Support Call,

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I have attached The Live chat conversations below and also my deposit payment slip along with the UTR number of my payment.

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