Complaint #2203 Dafabet Casino

Deposits are not credited to my wallet

By Sanganna

8 months ago

My first deposit of ₹40,000 was made on 16 December 2025. The amount was successfully debited from my bank account, but it has not been credited to my Dafabet wallet.

Additionally, I made another deposit on 31 December 2025 of ₹40,000, which is also not credited to my Dafabet wallet.

Deposit Details:

Amount: ₹40,000

Date: 16 December 2025

Transaction ID: 480382607

Amount: ₹40,000

Date: 31 December 2025

Transaction ID: 482904231

Status: Not credited

I have contacted Dafabet’s chat support several times regarding both transactions, but they continue to give me the same repetitive responses without any real investigation or resolution. I have also shared my deposit slip screenshots as proof, yet no action has been taken.

I kindly request Athat skGamblers intervene and help resolve this issue by ensuring that both deposit amounts are either credited to my Dafabet wallet or refunded back to my bank account as soon as possible.

I am willing to provide bank statements, screenshots, or any additional documents required for verification.

Disputed Casino Dafabet Casino

Reason Amount not credited

Discussion

AskGamblers

• Support Team

8 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Dafabet Casino

• Representative

8 months ago

Dear Valued Customer,

After rechecking your account, we confirm that the funds have still not been received on the payment provider’s end.

If the amount has already been deducted from your bank account, we kindly advise you to contact your bank directly to initiate a refund process.

Thanks,
Dafabet.

Sanganna

8 months ago

I am sharing you my bank statement for 16th December transaction

Deposit Details:

Amount: ₹40,000

Date: 16 December 2025

Transaction ID: 480382607

Sanganna

8 months ago

I have already contacted my bank, and they have clearly confirmed that the amounts were successfully debited and not refunded. There is no pending or reversed transaction from the bank’s side.

I have shared deposit slip screenshots and bank confirmation as proof

I kindly request AskGamblers to intervene and ask Dafabet to properly investigate these transactions with their payment provider and resolve the issue—either by crediting the deposits to my wallet or refunding the amounts back to my bank.
I am ready to provide bank statements, screenshots, or any additional documents required.

Dafabet Casino Complaint Stats

Resolved 1471 / 1544

Avg. Amount $1,111

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (275)

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I withdrew Rs 40000 on 8th September.

It was successful but has not been credited to my bank account yet.

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Username: TAIBAR677
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Deposit amount: INR 40,000
Deposit date: 31/08/2026
Payment method: USDT (TRON TRC20)
Amount transferred: 419.618495 USDT
Blockchain TXID: 0180187683f48b153f8063c244fb853fdc13009ad392a3ac351142fe3491439d

The cryptocurrency transaction was successfully completed and confirmed on the TRON blockchain on 31 August 2026. However, the corresponding INR 40,000 deposit has still not been credited to my Dafabet account.

It has now been approximately 27 days since the transaction.

I have contacted Dafabet support multiple times during this period and provided the transaction information necessary to verify the payment. The matter has also been referred to their relevant team for review, but despite the considerable amount of time that has passed, the funds have still not been credited and I have not received a substantive resolution explaining what happened to the confirmed payment.

This is not a recently reported transaction for which I am simply waiting for an initial response. The deposit has remained unresolved since 31 August 2026, despite repeated attempts to resolve the matter directly with the casino.

The blockchain transaction is publicly verifiable as SUCCESSFUL and CONFIRMED. I can provide the transaction history, blockchain confirmation and my correspondence with Dafabet if required.

I am asking Dafabet to manually investigate Transaction ID 527446410, locate the confirmed USDT payment and either credit the corresponding INR 40,000 to my account or provide an appropriate resolution for the funds.

I would appreciate AskGamblers' assistance because almost four weeks have now passed without a resolution.

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UTR: 138710482666
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I have contacted Dafabet several times and provided my bank statement and transaction details. Dafabet has confirmed that the ₹26,000 is still under investigation and has been escalated to their Payment Team, but the issue remains unresolved.

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Amount: 100,000 INR
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I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

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