Mark all as read

Settings

Notifications
Casino Complaints

Deposited 30000INR on 30th Jan 2025 and there is no response from support team


user_avatar badge
By SUNKARI610
1 year ago

Deposited 30000INR on 30th Jan 2025 and there is no response from the support team and every time they are saying the same answer that it is under validation.

How many days will it take for one transaction? Even live chat also gives copy-pasted answers and no relevant solution.

Deposit AMOUNT: 30000

TRANSACTION DATE: 30/01/2025

TIME: 09:43 pm

Utr no. : 503087212779

Transaction ID: 414401988

Transaction mode: HTpay banking

Disputed Casino Dafabet Casino
Amount ₹30000

Discussion

User name loyalty-level-2
Dear Dafabet team,

Will you be responsible for the transaction or not?
Let me know from your end so that I would take next steps how to reach out other regulatory authorities.
Don't give just random answers like we are looking into it, You money will be credited back to your account, etc..
Just bring the solution and reply here.
This would be my last message from my side and will be looking for regulatory to reply on this complaint.
User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

User name

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
Dear Dafabet Team,

I need some clarity regarding this. How the amount will be returned to my account? Are you going to send the amount to my bank or will it be automatically credited?
Instead of this long process can you add it to my wallet so that I can withdraw from there itself.

I am frustated with your services and its been a more than a month and the amount has been not reversed and still you are replying the same answer.
I have attached the screenshot of my mail in which my bank support has clearly mentioned that the amount has been successfully credited to the recipient and the funds are with the recipient. However as per my knowledge I can say there 0% chances of reversal of my money. So please add it in the wallet.

ASKGAMBLERS team the ticket should be open until I get solution. There are giving the same replies since a month and I want to get the solution at any cost.

Dafabet Casino Complaint Stats

Resolved 1479 / 1554
Avg. Amount $1,139
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 875 out of 917 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000