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Deposit still not credited after providing all proofs already


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By Slalan2
5 months ago

Username - slalan2

Date of Birth - 01/01/1990

My deposit of 49,900 INR has not been credited yet.

Transaction Id - < removed >

UTR NUMBER -< removed >

I have made deposit to this UPI ID - SONATR­ADE­RS2­979­0@U­PGR­AMI­NBANK

( Provided to me via Dafabet UPI Deposit Page )

Name - SONA TRADERS

Order ID - c39943­97-­3f3­b-f­111­-a2­ca-­005­056­8c89a2

Transaction Date - 18/04/2026 09:29:38 PM

Transaction Amount - 49,900 INR

Note - Deposit Payment Slip attached below

Issue With Dafabet Casino Explaination :

Its been more then 48 hours i have been waiting for my deposit to be credited by Dafabet.

I have contacted Live Chat support and Live Call Support but they don'y respond to me on the Live chat at all.

On Support Call,

They always say same thing " As soon as possible it will be credite " but since last 2 days i am hearing same thing via Call Support by all the support team agents but my funds have still not been credited.

I humbly request Askgamblers to help me get back my deposited amount as soon as possible.

I have attached Live chat communications below and also my deposit payment slip along with the UTR number of my payment.

Disputed Casino Dafabet Casino
Amount ₹49900

Discussion

User name

Dear @Slalan2,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Dear customer,

We have reviewed your request, however, please be advised that there is currently no bonus or goodwill offer available for your account at this time.

If you have any concerns regarding your transactions, kindly provide the relevant details, and we will be happy to review and assist you further.

We appreciate your understanding and remain at your disposal should you require any further assistance.

Regards,
Dafabet
User name loyalty-level-1
Dear Dafabet Team,

Because of your delayed services and not processing my withdrawal on time,
I have forcefully lost all my funds due to this kind of delayed services by dafabet.

I can now only hope you provide me with something as a goodwill amount for this kind of service.
User name
Dear customer,

Kindly submit a new withdrawal request, and it will be processed.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1477 / 1550
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 873 out of 914 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000