Complaint #2762 Dafabet Casino

Deposit still not credited after providing all proofs already

By Slalan2

2 months ago

Username - slalan2

Date of Birth - 01/01/1990

My deposit of 49,900 INR has not been credited yet.

Transaction Id - < removed >

UTR NUMBER -< removed >

I have made deposit to this UPI ID - SONATRADERS29790@UPGRAMINBANK

( Provided to me via Dafabet UPI Deposit Page )

Name - SONA TRADERS

Order ID - c3994397-3f3b-f111-a2ca-0050568c89a2

Transaction Date - 18/04/2026 09:29:38 PM

Transaction Amount - 49,900 INR

Note - Deposit Payment Slip attached below

Issue With Dafabet Casino Explaination :

Its been more then 48 hours i have been waiting for my deposit to be credited by Dafabet.

I have contacted Live Chat support and Live Call Support but they don'y respond to me on the Live chat at all.

On Support Call,

They always say same thing " As soon as possible it will be credite " but since last 2 days i am hearing same thing via Call Support by all the support team agents but my funds have still not been credited.

I humbly request Askgamblers to help me get back my deposited amount as soon as possible.

I have attached Live chat communications below and also my deposit payment slip along with the UTR number of my payment.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹49900

Discussion

AskGamblers

• Support Team

1 day ago

Dear @Slalan2,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dafabet Casino

• Representative

1 day ago

Dear customer,

We have reviewed your request, however, please be advised that there is currently no bonus or goodwill offer available for your account at this time.

If you have any concerns regarding your transactions, kindly provide the relevant details, and we will be happy to review and assist you further.

We appreciate your understanding and remain at your disposal should you require any further assistance.

Regards,
Dafabet

Slalan2

2 days ago

Dear Dafabet Team,

Because of your delayed services and not processing my withdrawal on time,
I have forcefully lost all my funds due to this kind of delayed services by dafabet.

I can now only hope you provide me with something as a goodwill amount for this kind of service.

Dafabet Casino

• Representative

2 days ago

Dear customer,

Kindly submit a new withdrawal request, and it will be processed.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1327 / 1392

Avg. Amount $1,111

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Amount: ₹10,000

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I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

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Username: < sent to the casino >

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- Transaction ID: 521137029
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I have four successful deposit transactions that were debited from my bank account but were never credited to my Dafabet account, along with one withdrawal request that has remained pending. These issues have been unresolved for more than six months, despite multiple follow-ups and support tickets.

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* Status: Pending
* Support Ticket: #1007020

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Transaction 1

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* Amount: ₹5,000
* Date & Time: 31 January 2026 – 07:13:22 PM IST
* Support Ticket: #767733

Transaction 2

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Transaction 3

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Transaction 4

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1. Credit of the four pending deposits.
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I have attached all supporting evidence, including bank statements, transaction screenshots, support tickets, and my complete email correspondence with Dafa Sports.

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