Mark all as read

Settings

Notifications
Casino Complaints

Deposit pending for 2 days


7 months ago

Hello Team,

I have a deposit issue pending from 2 days

Username : Venku1996

Transaction ID - 470203851

Date and time : 19/10/2025 10:08:29 AM

Amount : 20,000

From : HelloPay UPI

To : Dafa sports

Payment Details:

Name : Hs Processors India Private Limited

UPI ID : hsproc­ess­ors.68­842­692@SBI

Note : XHWV

Date and time : 19/10/2025 10:09:00AM

UTR : 565872138057

Kindly check the above details and deposit my money at the earliest.

Tried contacting Support via chat and email and i always recieve same message stating we are yet to secure your amount.

I was informed that it will completed in 30 mins but its been 30hours + but still no resolution.

I would like to raise a concern using ask gamblers platform for a quick resoloution on my issue.

Attaching payment proof and proof that i contacted Dafabet support team regarding this case.

Thanks in advance.

Disputed Casino Dafabet Casino
Amount ₹20000

Discussion

User name

Dear @VENKU1996,

Allow us to repeat once more that you are expected to provide us with the official bank email / notiifcation in which you were informed about refund not being possible.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you fail to update your complaint within the specified timeframes, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body instead.

Thanks in advance for your cooperation.

User name loyalty-level-2
Hello Dafabet Team,

Bank informed that payment reached source account and you are saying we never recieved.

I also sent you statement with no refund from bank.

May I know what's the next step for this
User name
Dear customer,

We have reviewed your case thoroughly, however, please be informed that the funds have never reached our payment provider, therefore the only recommendation for you is to work with your bank on the possible refund.

Kindly be informed that this is not the experience we wish our players having, however, we can't offer any further resolution on your case.


Thanks,
Dafabet
User name loyalty-level-2
Hello Team,

Bank statement sent via registered email address

Kindly check

Thank you

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Dafabet Casino Complaints

See all complaints for this casino