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Deposit of INR 12k is not credited and No response from DAFABET CS Support


4 months ago

Dear Team,


Deposit Transaction id : 490675236

I made a deposit of INR 12k yesterday at 04.36 PM IST but amount is not yet settled by Dafabet and no response from Dafabet team even after multiple follow-up emails live chat.


I'm attaching all emails screenshotsI sent to Dafabet

Disputed Casino Dafabet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name loyalty-level-2
Refer screenshot
User name loyalty-level-2
Hello @Dafabet

I already contacted my bank multiple times and raised dispute too but they confirmed that the funds successfully transferred to recepint and no refund is possible.

Please refer below screenshot of dispute raised to bank and their resolution.

Note : Taking 19 days of time to resolve once issue makes us lose trust on you to avoid using it anymore
User name
Dear Valued Customer,

Upon checking your account, we would like to inform you that the funds have not been received on the payment provider’s end.

If the amount has been deducted from your bank account, we kindly advise you to contact your bank directly to initiate a refund process.

Thanks,
Dafabet.

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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