Complaint #2344 Dafabet Casino

Deposit of INR 1000 from December not yet received

By Gonu R.

4 months ago

I Deposited INR 1000 on 18th December, 2025 around 02:29 AM IST in Dafabet account but I have not received the amount in my dafabet account. I DID transfer the money via bank transfer from phonePe and the transaction was also successful. I am also attaching all the screenshots for reference and also when I am contacting their support I am not getting any actual time frame that how much time will it take to deposit the money in my purpose account.

The support team is only training that there was some issue with your transaction so it may take a long time. I have also emailed them and Kindly intervene in the matter and transfer the money to my dafabet account so that I can play. The response which I got was "There is a technical issue with your transaction. Our specialists are investigating it".

User Id is < removed and sent to the casino >

The UTR NUMBER IS 409495136646.

I was unable yo attach the screenshot as the page was already expired.

Please add the money

Disputed Casino Dafabet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

3 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

KGonu

• India

4 months ago

Dear Dafabet team,

The payment was successfully sent to your partner's account but you are just scamming the money absolutely unfair zero credibility I have checked with my bank and jt says the money is sent.
Add the money to dafabet wallet

Dafabet Casino

• Representative

4 months ago

Dear Valued Customer,

Our payments partner has confirmed that the funds have not been received. We kindly recommend checking with your bank regarding a possible refund.

Thanks,
Dafabet

KGonu

• India

4 months ago

Dear Dafabet

Why dont you guys check your vendor who took the payment and did not add the money. It aslo happened for INR 800.
I deposited inr 800 through Upi on 30/12/2025 around 07:27:00 PM IST. THE payment was successful but the transaction was declined by the dafabet and when I contacted the customer support there was no response from the customer side only bot response.
Please add the money asap.
UTR IS 394634105751
It was paid to rebecca enterprise
Dafa transaction id is 482728383

Please look into the issue as the credibility is getting loosed.
Add the money to wallet

Regards
Kgonu

Dafabet Casino Complaint Stats

Resolved 1275 / 1340

Avg. Amount $1,049

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (215)

Dafabet Casino Complaints

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Dafabet delaying withdrawal even after completing veriifcation

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My earlier complaints were rejected because of gap in your understanding of my problem. Please read the issue in detail below.

Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

Since verification is complete, they should be processing my withdrawals but if I ask them to process my withdrawal, I am getting irrelevant replies regarding deposit. I think the bots are replying.

I have fully cooperated with all verification requirements and the verification is also completed but the issue with withdrawal still remains unresolved. If they want any additional documents for verification I am ready to give them but they are not giving me proper response to resolve the issue. I called them and emailed them but all I am getting is standard deposit bot replies. Please check it yourself in the screenshot.

I kindly request your intervention to help allow me to withdraw my funds without further delay.

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I am asking them about my verification status and they are replying with deposit concern which is irrelevant.

@askgamblers please intervene and tell dafabet team that documents have already been sent to their team and uploaded to the website but till now the account is not verified and due to that my withdrawal is pending.

@dafabet please verify my account now and process my withdrawal.

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I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

I have been emailing them since last 7 days and getting standard and sometimes irrelevant response. Please find attached screenshot.

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I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

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Date & Time of Transaction: 27/05/2026. 08:13:32 PM

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Here are the details of my transactions:

1. Deposit Amount: INR 1000

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Please find attached screenshots for their response.

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Thanks

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Username - < sent to the casino >

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DOB - < removed >

Please Help Me.

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