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Deposit of 33000 inr not credited over 72 hours


4 months ago

Hello, I have deposited 33000 inr and it has still not been credited. It is now over 72 hours!!! I have contacted the customer support team and even sent my bank statement and the deposit screenshot slip however there is no response from them.

Request askgamblers and dafa bet team to credit my 33000 inr immediately!! These delays are not acceptable at all!! I have been a loyal user of both dafa and askgamblers and seek urgent intervention in this matter.

Attaching the screenshots of the same here, regards

Disputed Casino Dafabet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name
Dear Valued Customer,

Our payments partner has confirmed that the funds have not been received. We kindly recommend checking with your bank regarding a possible refund.

Thanks,
Dafabet
User name loyalty-level-2
Your team keeps sending the same generic replies!! I need my 33000 inr credited immediately!! I have waited patiently long enough!! This is totally unfair, how can you not credit such a big amount after I’ve clearly sent all the proofs needed INCLUDING my bank statement to your team, kindly credit my 33000 inr now!!
User name
Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1276 / 1341
Avg. Amount $1,048
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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