Complaint #782 Dafabet Casino

Deposit not received of 7800 INR

By Viditsurvi

1 year ago

Dear AskGamblers Support Team,

Dafabet Username: < username removed >

I hope this message finds you well.

I made a transaction of 7800 rupees on 23rd February 2025, which was successfully processed, but the amount has not yet been credited to my account. In my dafabet account it shows as failed. Here are the transaction details for your reference:

Dafabet details:

Transaction Id

420379346

Transaction Date

22/02/2025 11:07:22 PM CST

23/02/2025 10:37:22 AM IST

Transaction Amount

7800.00

From

MajesticPay - Deposit

Dafa Sports

UPI Details:

7800

Sent to NITIN GENERAL STORE

23/02/2025 10:37:22 AM IST

UPI Transaction ID: 12502231038025305907010

UTR:

186286846789

Could you kindly look into this issue and help resolve it at your earliest convenience? I would greatly appreciate your assistance in ensuring the amount is credited to my account.

Thank you for your attention to this matter.

I attached screenshots for your reference.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹7800

Discussion

AskGamblers

• Support Team

1 year ago

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Viditsurvi

1 year ago

Thank you so much! I truly appreciate your support and am eagerly looking forward to hearing back from you soon.

Dafabet Casino

• Representative

1 year ago

Dear valued customer,

We are looking into your case and will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1507 / 1581

Avg. Amount $1,162

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 901 out of 942 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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Payment delayed for verification delay

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines, the status remains pending, and I am recieveing unrelevant bot replies from their support email.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,12,000.

please help. Thank you for your support.

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I would like to inform you that my account verification has been pending for over 15 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹4,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

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I have repeatedly contacted their live chat support team, but my issue remains unresolved. Instead of providing a proper response or solution, I keep receiving generic, pre-written messages from their bots.

I have also contacted their email support team and sent emails regarding this issue. However, I have received only irrelevant automated responses, with no proper explanation or resolution from their side.

This situation has caused me significant stress and anxiety because my funds remain inaccessible, and I have no clear information about when my withdrawal facility will be restored.

The total amount of my funds currently stuck in my Dafabet account is ₹1,80,000

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Transaction ID: UPI00000889876920261021222539
Amount: ₹4000.00
Narration: UPI/DR/756082071474/Aman Kumar Singh/YESB/001425000000051/Payment from PhonePe
Transaction mode: UPI
Date: 21 Oct 2026

Please help me

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Complaint Details:

I am raising this complaint regarding an unresolved INR 99,950 withdrawal from Dafabet.

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- Transaction ID: 531160567
- Withdrawal requested: 5 October 2026
- Status shown by Dafabet: Successful
- Payment method: Bank transfer to Airtel Payments Bank

Dafabet marked this withdrawal as successful and provided a UTR. However, the amount has not been credited to my bank account.

On 6 October 2026, Dafabet support informed me that the payment had been processed on their end and that local bank transfers could take 1–4 banking days. I was also informed that the Payments Team would review the issue.

Despite following up with customer support, I have continued to receive generic responses without a clear resolution. As of 19 October 2026, the amount has neither been credited to my bank account nor refunded to my Dafabet wallet.

I have experienced previous withdrawal issues with Dafabet, including transactions that were eventually returned to my wallet. I am therefore concerned about the handling of this withdrawal and the lack of a clear resolution.

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2. Verifiable proof of the actual payment status and transfer details.
3. If the transfer failed, an immediate refund of INR 99,950 to my Dafabet wallet, or successful payment to my bank account.

Providing my bank statement showing the missing credit, and correspondence with Dafabet support.

I request a specific resolution rather than another generic response stating that the payment has been processed.

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I have attached screenshots and want dafabet to resolve my issue as soon as possible.

Resolved