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Deposit not credited to dafabet casino account


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By dipak
4 months ago
Dear Dafabet Support Team,

I am writing to formally escalate a serious issue regarding a failed deposit transaction that has now remained unresolved for over five days. Despite my repeated efforts to resolve this matter through your live chat support channel, I regret to inform you that no meaningful action has been taken, and my account balance still does not reflect the funds that were successfully deducted from my personal wallet.

The transaction in question is a deposit of $15, which I initiated with the expectation that it would be credited to my Dafabet casino balance instantly, as per your standard terms and conditions. However, upon completing the transaction, I noticed that while the $15 was immediately deducted from my wallet, my Dafabet account balance remained unchanged. I understand that technical glitches can sometimes occur, and I initially approached this issue with patience and understanding. However, my patience has now been exhausted, as it has been more than five days since I first reported this problem.
I look forward to your urgent intervention and a swift resolution to this matter.
Regards,
Disputed Casino Dafabet Casino
Amount $15

Discussion

User name

Dear @dipak,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that your deposit has been completed and the funds are in your account.

We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name
Dear Valued Customer,

Thank you for your continued patience. We understand that this is taking longer than expected, and we sincerely apologize for the delay.
Please be assured that our relevant team is actively working on this matter. We will reach out to you as soon as there is any progress or further update.

Thanks,
Dafabet
User name
Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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