Complaint #2157 Dafabet Casino

Deposit not credited into wallet despite several followups

By sudha707

9 months ago

I made a deposit of 14200 on 31/12/2025
Till now neither deposit has been credited nor there is a proper assistance from dafabet. Please help me resolve this issue.

Transaction Id : 482969732
Transaction Date: 31/12/2025 07:18:15 PM
Transaction Amount: 14200.00
Status: Pending
Transaction Type: Deposit
From: HTPay Banking
To: Data Sports
Everything is attached as screenshot

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹183150

Discussion

AskGamblers

• Support Team

7 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

sudha707

7 months ago

askgamblers,
Regarding the transaction ID 486768076: @dafabet is telling that another customer has claimed that deposit. But many days back I have received emails from dafabet stating that the deposit was made to another “merchant “.
I’m attaching screenshot for reference. Clearly @dafabet is twisting their words and not processing my deposit. I’m not at all getting what @dafabet is trying to prove here, why will I initiate deposit and jeopardise it knowing how bad and poor services @dafabet provides. Please @askgamblers it’s high time you guys involve in this matter as it has been nearly 50 days since I raised query

sudha707

7 months ago

Respected dafabet,
Please stop this nonsense. You have tortured me mentally so many times.
For the transaction ID 488775078: I have followed up multiple times with my bank and they confirmed me that the transaction was successful on that day itself. If you want I can share my bank statement from the date of deposit to till date to show that I haven’t received any refund. I will wait for another day or two and will file police complaint on your payments partner if not received my deposit. It’s been one month and it your theory is correct I would have received my refund which I didn’t.
2. For the transaction ID 486768076: How the hell can another customer claim my deposit? If that is the case give me the details of the customer who has claimed the deposit. I don’t know what kind of services are you providing? Besides that why would I use my deposit slip with another customer knowing about your fraudulent activities. I’m requesting you to process these two deposits as soon as possible otherwise it won’t be good for either of us.
If you need any supporting documents like bank statements till date, deposit slips and all I’m ready to provide.
@askgamblers can you please ask dafabet to provide supporting documents for their false claims. I’m ready to provide any sensitive information from my end.

Dafabet Casino

• Representative

7 months ago

Dear Valued Customer,

After reviewing your transactions, we would like to inform you that Transaction ID 488775078 has not yet been received by our payments partner. If the amount has already been deducted from your account, we kindly suggest contacting your bank to request a refund. Regarding Transaction ID 486768076, this deposit has already been successfully claimed by another customer and, therefore, cannot be processed for your account. We apologize for any inconvenience this may cause and appreciate your understanding.

Thanks,
Dafabet.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576

Avg. Amount $1,145

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 896 out of 937 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Asked for verification but error is coming while uploading the documents

I was told to send my documents for account verification. I already verified my account but still dafabet asked me to verify my account. So in order to verify my account, I was told to submit my documents in my account section. While I was uploading my documents, an error was keep on coming. I mailed them this issue but I am keep getting the bot reply that upload it in account section. I mailed dafabet my documents multiple times but still getting the same response.
I have attached screenshots and want dafabet to resolve my issue as soon as possible.

93h left

Withdrawal showing as successful but not credited in my bank

Hello AskGamblers Team,

I am raising this complaint regarding a withdrawal of 5,300 IN from my Dafabet account (Dafasports division) that has not been credited to my bank account.

Details of the transaction:

• Account Username: Asfakjsm

• Withdrawal Amount: 5,300 INR

• Transaction Date: 05/10/2026

• Processed Date: 05/10/2026

• Payout Method: Local Bank Transfer

• Transaction ID: 531165119

The withdrawal status inside my Dafabet account is showing as "Success" / "Completed". However, the standard processing window has passed, and the funds have still not hit my bank account.

I have reached out to Dafabet customer support multiple times and escalated the issue via email, but 1 keep receiving generic responses without being provided a valid Unique Transaction Reference (UTR) number or external bank clearance receipt that my bank needs to track the funds.

Kindly mediate this issue and help me compel Dafabet to either provide a valid UTR tracking number so my bank can locate the funds, or reverse the 5,300 INR back into my gaming account balance.

Thank you.

92h left

₹5,300

Pending account verification taking time

Dear AskGamblers Team,

I hope you are doing well.

I am writing to kindly seek your assistance regarding my Dafabet account verification, which has been pending for over 9 days. I have submitted the required documents in accordance with Dafabet’s verification guidelines and have been cooperating fully throughout the process.

I understand that verification may take some time, and I sincerely appreciate the efforts involved. However, I would be grateful if you could kindly look into my case and help facilitate the process, as I am currently unable to withdraw my funds.

For your reference, the disputed amount is ₹9,400 (INR).

Transaction ID: 532314025

I would sincerely appreciate your support in helping me resolve this matter at the earliest convenience. Please let me know if any further information or documentation is required from my side.

Thank you very much for your time, understanding, and assistance.

67h left

₹9,400

Verification Delayed for 9 Days

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines, the status remains pending, and I am receiving irrelevant bot replies from their support email.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,92,000.

Transaction id 532308365

Please help. Thank you for your support.

66h left

₹292,000

Withdrawal verification delay

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 7 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,55,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Transaction id: 532308893

Thank you for your support.

68h left

₹255,000

Deposit Not Credited to account

Hi Team

My deposit is pending from last week

Please find the deposit details and the payment screenshots, there is a very irresponsible replies for the emails shared by me to dafabet support team.

Please help me in getting the deposit amount credited.

Below are the details

UTR-RefNo - 005672630663
Transaction Id - 531476197
Transaction Date - 08/10/2026 01:00:50 AM
Transaction Amount - 10000.00
Transaction Type - Deposit
From - F2Pay Intent Deposit
To - Common Wallet
Payment Method - UPI

I have attached the UPI app screenshot and the screenshot from my bank.Also attaching the response that I am getting from dafabet team

Resolved

₹10,000

Withdrawal Requests Declined

Transaction ID: 531703855

Withdrawal Amount: 294,000.00

Transaction Date: 9 October 2026

I am filing this complaint against Dafabet for declining my withdrawal despite submitting the requested verification documents.

Dafabet asked me to provide the front and back of my Aadhaar card, along with photographs of myself holding the front and back of the card. I attempted to upload these documents through my account, but the upload section was showing an error. I immediately informed Dafabet about this issue and emailed all the requested documents to [email protected] on the very same day they requested them.

Despite submitting the documents and following up with their team, my withdrawal request was declined. I have now submitted two new withdrawal requests, but I am concerned about further delays despite having already complied with their verification requirements.

I request AskGamblers to intervene and help me get my withdrawal processed. I have cooperated with Dafabet’s verification process and provided the requested documents through email when their website’s upload functionality was not working.

My expectation is that Dafabet processes my new withdrawal requests without further unnecessary delays. I am seeking the release of my funds, not another prolonged verification process for documents I have already submitted.

I have submitted new withdrawal request of 413686. Kindly Process it.

57h left

₹413,686

Holds winnings 2753000 INR

Hello AskGamblers!

I registered on Dafabet India in June of this year. I started playing at the end of August. I played fairly. I made deposits totaling over 650,000 INR!!! At one point, a lot of bets came in and my balance was 2,753,000 INR. I placed a withdrawal request. It was pending for a few days, then it was cancelled, and my verification process began!

They asked me for photos, which I provided immediately. The first verification lasted a week. No one said anything until I wrote in the chat. They asked me for new photos, which I provided. Then the verification process took even longer, I wrote in the chat, and they said the verification was still in progress.

Then they asked for photos a third time, which I provided again.

Now they have asked me for photos for the fourth time, under the pretext that the photos are blurry, although everything is perfectly clear in them! And this time they need to be uploaded not on the website, but sent by email. Which I did again! Verification has been going on for over a month!!!

AskGamblers can you help me get my funds???

67h left

₹2,753,000

Withdrawal declined no reason

Dear AskGamblers,

Please help me
My dafabets account fully verified. My withdrawal status was declined again and again after pending status. I don't know why this withdrawal request was declined please help me with my complaint here. I have been waiting since almost 4 days still my issue not resolved.
I playing dafabet from the last 6 year but this not happened. This is really embarrassing for me having to waste so much time for my own funds. Live chat support and email support is helpless so that's why I came to AskGambler.

62h left

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Deposit pending from week

I have deposited amount of 4000RS on dafabet by using umbrah wallet UPI, but my amount is not credited up to now. So please solve my problem as soon as possible.

I have contacted them but no use from dafabet. Before also I leaved many transactions. Poor service from them.

I believed only askgambler can solve my problem, that's why I am submitting the problem.

User Name: karnakar2408

Dob: < dob removed >

Transaction Id: 531141036

By using:umbrah wallet upi

66h left

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