Complaint #1309 Dafabet Casino

Deposit not credited INR 25000

By pums696

11 months ago

Dear AskGamblers,

I have deposited INR 25000 through UPI to the payment details provided by the casino on 25/06/2025, but it hasn't yet been credited to the game account. Despite contacting casino customer service many times issue has not been resolved.

Don't want to raise this issue in public, but I am helpless because the issue was not properly addressed by the customer service specialist of the casino.

Transaction ID: 447679563

Transaction Date: 25/06/2025 09:52:15 AM

Transaction Amount: 25000.00

UPI Method: WarrantPay UPI

Receive UPI ID:9395270130@ptyes

Receiver Name: Aynal Mandol

The above details were provided at the time of deposit.

I have attached all the required documents.

Like my bank statement (password to open: PRAM2502), UPI transaction slip, payment history

@askgamblers, kindly verify and intervene, and resolve this issue.

Thanks n regards

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹25000

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

pums696

11 months ago

Today money got credited to dafabet account.

@askgambler thank you for your mediation and helping to resolve problem.
@dafabet thank you, next time make sure it doesn't get drag to public platform being a loyal gold level customer felt bad
Advised to other player who followed this don't use UPI Method for deposit if person individuals details are received during deposits,
Better use local bank transfer at we can know the bank details.

Askgambler thanks and close this complaint

pums696

11 months ago

Reapeately I am saying, the transaction was successful from my end and they have checked today morning also.
Then where the money disappeared are you scamming me You need to prove that you didn't received money, do you think am I fool to agree with your claim
Bank has said refund is impossible as the transaction was successful from their end . Why should my bank ask for refund after 1 week of transaction as it was send to person' s UPI id which was provided by your finance team at the time of deposit. Do you think will he still keep this balance in his account for 1 week. Think about this

@askgambler I want to bring your attention that today evening I spoke one of your Customer service specialist over the internet phone call, he said that the payment provider has confirmed that they have received the money on the day itself. Your finance them escalated this issue with payment provider and requested them refund on 26/06/2025, but the bank has accepted it seems, again on 30/06/2025 your finance team requested for refund, at this time the bank had accepted it seems. Till now I hadn't received neither in bank not in dafabet account.
My bank is asking bank statement of 3rd party payment provider as the transaction as successfully completed from there end.
Why should I contact your payment partner, it's your responsibility to get there bank statement. Advised me to file formal complaint to Cyber crime and govt financial institutions authorities. If it does get resolved.
@askgambler Kindly I request you to resolve this issue as soon as possible. As already 1 week passed, further without any delay please resolve it.

@Askgambler please ask dafabet to prove with evidence that there 3rd party vendor hadn't received money.
Why cant they share there payment partner bank statement to you.

Seems that now dafabet are scamming, never believed in my 12 years accocition they will go duch a low to scam there loyal player, disappointed.

ATTACHED MY UP TO DATE BANK STATEMENT FROM THE DATE OF TRANSACTION.

Dafabet Casino

• Representative

11 months ago

Dear valued customer,

Your deposit was not received on the 3rd party's end. If the amount is deducted from your bank account, please follow up with the bank for refund.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1276 / 1341

Avg. Amount $1,048

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

See all complaints for this casino

My withdrawal amount not yet received it shows successful but amount not yet received

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Amount:- 36500

My withdrawal as been kept but amount was not yet received till now in withdrawal history it shows withdrawal was successful completed but amount not yet received to my bank account please make sure that solve this problem as soon as possible make and I also I have attached my bank statement below please check it

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Dear AskGamblers Team,
I am writing to file an official complaint against Dafabet regarding a deposit that has not been credited to my account, despite multiple follow-ups via live chat and email.
On June 6, 2026, at 11:33 PM, I made a deposit intended for my Dafabet account via HTPay Banking. The payment was processed successfully from my end via PhonePe, but the status on the Dafabet deposit page is still showing as "Pending."
Here are the complete details of the transaction:
Dafabet Transaction ID: 516122265
Transaction Date & Time: 06/06/2026, 11:34:31 PM
Dafabet Requested Amount: ₹1999.00
Actual Successful Paid Amount: ₹1,997.39
Paid To: Lokeshi Meena (XXXXXX3297@freecharge)
Bank Transaction ID: T2606062333148611508684
UTR Number: 922251682757
Payment Message/Reference: b0516znaxtlp
I have already submitted all valid payment proofs and screenshots to Dafabet's support team multiple times, but I have not received any positive response or resolution. The funds have been debited from my bank account, but they are not reflecting in my casino balance.
I request AskGamblers to kindly intervene and help me resolve this issue so that my funds can be credited to my account or refunded immediately. I have attached the screenshots of both the pending deposit request and the successful bank transfer for your reference.
Thank you for your assistance.

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My earlier complaints were rejected because of gap in your understanding of my problem. Please read the issue in detail below.

Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

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I have fully cooperated with all verification requirements and the verification is also completed but the issue with withdrawal still remains unresolved. If they want any additional documents for verification I am ready to give them but they are not giving me proper response to resolve the issue. I called them and emailed them but all I am getting is standard deposit bot replies. Please check it yourself in the screenshot.

I kindly request your intervention to help allow me to withdraw my funds without further delay.

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I am asking them about my verification status and they are replying with deposit concern which is irrelevant.

@askgamblers please intervene and tell dafabet team that documents have already been sent to their team and uploaded to the website but till now the account is not verified and due to that my withdrawal is pending.

@dafabet please verify my account now and process my withdrawal.

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I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

I have been emailing them since last 7 days and getting standard and sometimes irrelevant response. Please find attached screenshot.

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I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

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Thank you for your support.

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I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 4400

Date & Time of Transaction: 27/05/2026. 08:13:32 PM

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Here are the details of my transactions:

1. Deposit Amount: INR 1000

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I request askgamblers team to please help me get my money back from them. I am attaching all the screenshots below.

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I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

I have written to their support team multiple times, but they always come back with irrelevant responses, asking for a deposit slip when I am talking about withdrawal.

When I raise again, they say they are checking, but already been 8 days since the withdrawal was made.

Please find attached screenshots for their response.

Kindly help me to get my money back.

Thanks

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