Complaint #1309 Dafabet Casino

Deposit not credited INR 25000

By pums696

1 year ago

Dear AskGamblers,

I have deposited INR 25000 through UPI to the payment details provided by the casino on 25/06/2025, but it hasn't yet been credited to the game account. Despite contacting casino customer service many times issue has not been resolved.

Don't want to raise this issue in public, but I am helpless because the issue was not properly addressed by the customer service specialist of the casino.

Transaction ID: 447679563

Transaction Date: 25/06/2025 09:52:15 AM

Transaction Amount: 25000.00

UPI Method: WarrantPay UPI

Receive UPI ID:9395270130@ptyes

Receiver Name: Aynal Mandol

The above details were provided at the time of deposit.

I have attached all the required documents.

Like my bank statement (password to open: PRAM2502), UPI transaction slip, payment history

@askgamblers, kindly verify and intervene, and resolve this issue.

Thanks n regards

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹25000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

pums696

1 year ago

Today money got credited to dafabet account.

@askgambler thank you for your mediation and helping to resolve problem.
@dafabet thank you, next time make sure it doesn't get drag to public platform being a loyal gold level customer felt bad
Advised to other player who followed this don't use UPI Method for deposit if person individuals details are received during deposits,
Better use local bank transfer at we can know the bank details.

Askgambler thanks and close this complaint

pums696

1 year ago

Reapeately I am saying, the transaction was successful from my end and they have checked today morning also.
Then where the money disappeared are you scamming me You need to prove that you didn't received money, do you think am I fool to agree with your claim
Bank has said refund is impossible as the transaction was successful from their end . Why should my bank ask for refund after 1 week of transaction as it was send to person' s UPI id which was provided by your finance team at the time of deposit. Do you think will he still keep this balance in his account for 1 week. Think about this

@askgambler I want to bring your attention that today evening I spoke one of your Customer service specialist over the internet phone call, he said that the payment provider has confirmed that they have received the money on the day itself. Your finance them escalated this issue with payment provider and requested them refund on 26/06/2025, but the bank has accepted it seems, again on 30/06/2025 your finance team requested for refund, at this time the bank had accepted it seems. Till now I hadn't received neither in bank not in dafabet account.
My bank is asking bank statement of 3rd party payment provider as the transaction as successfully completed from there end.
Why should I contact your payment partner, it's your responsibility to get there bank statement. Advised me to file formal complaint to Cyber crime and govt financial institutions authorities. If it does get resolved.
@askgambler Kindly I request you to resolve this issue as soon as possible. As already 1 week passed, further without any delay please resolve it.

@Askgambler please ask dafabet to prove with evidence that there 3rd party vendor hadn't received money.
Why cant they share there payment partner bank statement to you.

Seems that now dafabet are scamming, never believed in my 12 years accocition they will go duch a low to scam there loyal player, disappointed.

ATTACHED MY UP TO DATE BANK STATEMENT FROM THE DATE OF TRANSACTION.

Dafabet Casino

• Representative

1 year ago

Dear valued customer,

Your deposit was not received on the 3rd party's end. If the amount is deducted from your bank account, please follow up with the bank for refund.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1317 / 1382

Avg. Amount $1,109

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Declined payments

I am writing to file a formal complaint regarding the continued delay in approving my account verification documents and processing my withdrawal request.

My account details are as follows:

Username: < sent to the casino >

Date of Birth: < removed >

Transaction ID: 520178052

Withdrawal Amount: ₹213,899 INR

I have submitted all the required verification documents, but my account has still not been verified, and my withdrawal request has not been processed. This prolonged delay is unacceptable and has caused significant inconvenience.

I request that you urgently review and approve my verification documents and process my withdrawal of ₹213,899

86h left

₹213,899

Withdrawal not given

My account details are as follows:

Username: < sent to the casino >

Date of Birth: 16/08/1999

Transaction ID: 517885016

Withdrawal Amount: ₹5,000 INR

Despite submitting the required verification documents, my account has not yet been verified, and my withdrawal request remains pending. This delay is causing unnecessary inconvenience, and I have not received a satisfactory explanation or timeline for resolution.

I kindly request that you review my submitted documents as soon as possible, complete the verification process, and process my ₹5,000 withdrawal without further delay.

86h left

₹5,000

Partial Withdrawal Not Received for More Than 15 Days

I am submitting this complaint because my withdrawal has not been fully processed, and I have been unable to get any meaningful assistance from customer support.

I requested a withdrawal of ₹40,000 INR on 23/06/2026.

Transaction ID: 518635794

Out of the ₹40,000:

₹15,000 was successfully credited to my bank account.

₹10,000 was returned to my Dafabet wallet.

However, the remaining ₹15,000 has neither been credited to my bank account nor returned to my Dafabet wallet.

It has now been more than 15 days, and I still have not received the missing ₹15,000.

I have contacted customer support several times, but they keep giving me the same generic response without providing any update, proof of payment, or resolution.

To help verify my claim, I am also attaching my bank statement, which clearly shows that the remaining ₹15,000 has not been credited to my account.

I kindly request AskGamblers to assist in resolving this matter and ask Dafabet to either:

Credit the missing ₹15,000 to my bank account, or

Return the amount to my Dafabet wallet immediately if the transfer has failed.

Thank you for your assistance.

84h left

₹15,000

Deposit issue not solved from 130 days

Hi team ,

I have one deposit issue where i tried to credit 20000 rs money debited from account but not credited to dafabet , i tried to contact helpdesk of dafabet from almost 4 months same replied they are not solved issue , so please help with the issue below are the details of the issue and attaching all the screenshots also , please help us to resolve the issue .

Transaction Details

* Date: 23/02/2026
* Transaction ID: 494581947
* Transaction Date: 23/02/2026 11:23:59 PM
* Transaction Amount: 20,000.00 INR
* Status: Pending
* Transaction Type: Deposit
* From: HelloPay UPI
* To: Casino

82h left

₹20,000

Withdrawal amount of inr 5000 not received even after 11 days

Username < sent to the casino >

Withdrawal Amount 5000

Date 26/06/2026

Transaction id 3037675948

Hello @dafabet my username is manohar99496. I have done withdrawal of 5000 inr on 26/06/2026 and even though withdrawal is showing as successful but I haven't received my amount to my bank account despite after 10 days.

I am attaching my bank statement as proof of evidence.

I request @dafabet team to solve the issue immediately.

84h left

₹5,000

I have been experiencing serious withdrawal issues

Hello AskGamblers Team and Dafabet ,

I am submitting this complaint regarding my Dafabet account because I have been experiencing serious withdrawal issues.

I have been a Dafabet customer for a long time, and my account is fully KYC verified. Despite this, my withdrawal requests are repeatedly being rejected or significantly delayed without any valid explanation. I currently have a balance of more than 350,000 in my account, and I am unable to withdraw my funds.

I have contacted Dafabet's live chat support numerous times, but the experience has been extremely disappointing. Most responses appear to be automated, and even when I am connected to a human agent, I receive generic replies that do not address my issue or provide any meaningful assistance. Despite repeated follow-ups, my issue remains unresolved.

I have attached all relevant evidence, including proof of my KYC verification screenshot.

I have seen that AskGamblers has successfully helped many players resolve similar disputes, which is why I am requesting your assistance. I kindly ask you to contact Dafabet on my behalf and help facilitate a fair and prompt resolution so that my withdrawals are processed without any further unnecessary delays.

For privacy reasons, I respectfully request that my Dafabet User ID is not displayed publicly on the complaint page. However, you may share it privately with Dafabet if it is necessary to investigate and resolve my complaint.

Thank you for your time and assistance. I sincerely hope for a fair, timely, and positive resolution.

Kind regards,

82h left

₹350,000

Deposit amount not credited yet to my account

On 1st July made deposit of Rs 14000 to casino using phonepe UPI the transaction successfully completed and money debited but when I check the dafa account it's not there and the staff saying it's not secured still and asked me to send the transaction details. I sent them but it's 5 days now no update about my money.

83h left

₹14,000

Deposit issue on sport section

I did deposit on 4th june in morning approx 04:48 1000 inr it was gone pending
8 continuously deposit at 04:49 1000 it's successful i gave utr number to them but till yet they didn't provided deposit
All screenshot and screen recording are attached please have a look
Even i twice deposited 1k each but didn't get yet how it was safe

83h left

₹2,000

Both my deposits not credited for more than 68 days

Hello Dafabet Team,

Username : < sent to the casino >

Full Name : Sourabh Chauhan

Date of Birth : 04/12/1998

My 2 deposits of 40,000 & 20,000 INR has not been credited yet.

Transactions Details 1:

Transaction Amount - 40000 INR

Transaction Id - 510928663

Transaction Date - 15/05/2026

UTR number - 650130564797

Transactions Details 2:

Transaction Amount - 20000 INR

Transaction Id - 507250645

Transaction Date - 26/04/2026

UTR number - 611664289394

Note - Deposit Payment Slip attached below

Issue With Dafabet Casino Explaination :

Its been more then 60 plus days i have been waiting for my deposit to be credited by Dafabet.

I have contacted Live Chat support and Live Call Support but they dont respond to me and end the chat manually on the Live chat.

On Support Call,

They always tell me same thing " As soon as possible it will be credited " but since last 2 months i am hearing same thing via Call Support by all the support team agents but my funds have still not been credited.

I hereby request Askgamblers to help me get back both my deposited amount as soon as possible.

I have attached The Live chat conversations below and also my deposit payment slip along with the UTR number of my payment.

Resolved

₹60,000

Withdrawal again and again declined

Dear Dafabet Support,

I am writing to lodge a formal complaint regarding the unnecessary delay in processing my withdrawal request.

My account details are as follows:

Username: < sent to the casino >

Date of Birth: < removed >

Transaction ID: 519991602

Withdrawal Amount: ₹890

My withdrawal request has been pending for an unreasonably long time, and despite waiting patiently, I have not received the funds or a satisfactory explanation for the delay.

34h left

₹890