Complaint #1309 Dafabet Casino

Deposit not credited INR 25000

By pums696

1 year ago

Dear AskGamblers,

I have deposited INR 25000 through UPI to the payment details provided by the casino on 25/06/2025, but it hasn't yet been credited to the game account. Despite contacting casino customer service many times issue has not been resolved.

Don't want to raise this issue in public, but I am helpless because the issue was not properly addressed by the customer service specialist of the casino.

Transaction ID: 447679563

Transaction Date: 25/06/2025 09:52:15 AM

Transaction Amount: 25000.00

UPI Method: WarrantPay UPI

Receive UPI ID:9395270130@ptyes

Receiver Name: Aynal Mandol

The above details were provided at the time of deposit.

I have attached all the required documents.

Like my bank statement (password to open: PRAM2502), UPI transaction slip, payment history

@askgamblers, kindly verify and intervene, and resolve this issue.

Thanks n regards

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹25000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

pums696

1 year ago

Today money got credited to dafabet account.

@askgambler thank you for your mediation and helping to resolve problem.
@dafabet thank you, next time make sure it doesn't get drag to public platform being a loyal gold level customer felt bad
Advised to other player who followed this don't use UPI Method for deposit if person individuals details are received during deposits,
Better use local bank transfer at we can know the bank details.

Askgambler thanks and close this complaint

pums696

1 year ago

Reapeately I am saying, the transaction was successful from my end and they have checked today morning also.
Then where the money disappeared are you scamming me You need to prove that you didn't received money, do you think am I fool to agree with your claim
Bank has said refund is impossible as the transaction was successful from their end . Why should my bank ask for refund after 1 week of transaction as it was send to person' s UPI id which was provided by your finance team at the time of deposit. Do you think will he still keep this balance in his account for 1 week. Think about this

@askgambler I want to bring your attention that today evening I spoke one of your Customer service specialist over the internet phone call, he said that the payment provider has confirmed that they have received the money on the day itself. Your finance them escalated this issue with payment provider and requested them refund on 26/06/2025, but the bank has accepted it seems, again on 30/06/2025 your finance team requested for refund, at this time the bank had accepted it seems. Till now I hadn't received neither in bank not in dafabet account.
My bank is asking bank statement of 3rd party payment provider as the transaction as successfully completed from there end.
Why should I contact your payment partner, it's your responsibility to get there bank statement. Advised me to file formal complaint to Cyber crime and govt financial institutions authorities. If it does get resolved.
@askgambler Kindly I request you to resolve this issue as soon as possible. As already 1 week passed, further without any delay please resolve it.

@Askgambler please ask dafabet to prove with evidence that there 3rd party vendor hadn't received money.
Why cant they share there payment partner bank statement to you.

Seems that now dafabet are scamming, never believed in my 12 years accocition they will go duch a low to scam there loyal player, disappointed.

ATTACHED MY UP TO DATE BANK STATEMENT FROM THE DATE OF TRANSACTION.

Dafabet Casino

• Representative

1 year ago

Dear valued customer,

Your deposit was not received on the 3rd party's end. If the amount is deducted from your bank account, please follow up with the bank for refund.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1471 / 1544

Avg. Amount $1,111

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Deposit amount 20000 not credited

I am raising a complaint regarding a ₹20,000 deposit made to Dafabet.

Transaction details:

- Transaction ID: 529681859
- Transaction Date: 20/09/2026 at 10:33:11 PM
- Amount: ₹20,000

The payment was successfully completed from my bank account, and I have already submitted the required transaction proofs and bank confirmation to Dafabet.

However, Dafabet continues to claim that they have not received the funds and have not credited the amount to my account.

My bank has confirmed that the transaction was successful, and I have provided the supporting evidence to Dafabet. Despite this, the issue remains unresolved.

I request AskGamblers to review this case and assist in getting the ₹20,000 deposit either credited to my Dafabet account or refunded to my bank account.

Dafabet should also provide clear evidence if they maintain that the funds were not received, rather than repeatedly asking me to wait without resolving the issue.

95h left

₹20,000

Withdrawal amount of INR 40000 has not been credited for 20 days

Hi @dafabet team

I withdrew Rs 40000 on 8th September.

It was successful but has not been credited to my bank account yet.

I tried to contact customer support, but there has not been much response from them, so I am contacting you here to resolve my issue.

Please understand my issue, recheck with the payment partners, and please credit the amount to my account

Transaction ID: 528406947

88h left

₹40,000

Unreasonable indefinite account audit

To the AskGamblers Complaints Team,

I am filing this formal complaint against Dafabet regarding a significant delay in my withdrawal and a lack of transparency concerning an ongoing account audit.

Timeline of Events:

On 09 21, I submitted a withdrawal request. Shortly after, the request was rejected.

I contacted customer support and was informed that my account was "under routine audit."

Since then, I have followed up with their support team daily. However, I have received nothing but scripted, repetitive responses stating that the audit is "still in progress" and that I must "wait patiently."

As of today, 09 28, it has been several days without any concrete explanation, evidence of suspicious activity, or an estimated timeframe for completion.

My Position:

I have fully complied with all terms and conditions and have not violated any rules. I believe this indefinite "audit" is being used as a tactic to delay payment. I have already attempted to resolve this directly with the casino, but their communication has been entirely unhelpful and non-transparent.

Desired Outcome:

I request that Dafabet complete the audit immediately and process my pending withdrawal without further delay.

I have attached screenshots of my account balance, the rejected transaction history, and my conversations with their support team as evidence.

Thank you for your assistance in mediating this matter.

Regards,

92h left

40000 INR Deposit missing for 27 days

I am submitting this complaint regarding an unresolved deposit on my Dafabet account.

Username: TAIBAR677
Dafabet Transaction ID: 527446410
Deposit amount: INR 40,000
Deposit date: 31/08/2026
Payment method: USDT (TRON TRC20)
Amount transferred: 419.618495 USDT
Blockchain TXID: 0180187683f48b153f8063c244fb853fdc13009ad392a3ac351142fe3491439d

The cryptocurrency transaction was successfully completed and confirmed on the TRON blockchain on 31 August 2026. However, the corresponding INR 40,000 deposit has still not been credited to my Dafabet account.

It has now been approximately 27 days since the transaction.

I have contacted Dafabet support multiple times during this period and provided the transaction information necessary to verify the payment. The matter has also been referred to their relevant team for review, but despite the considerable amount of time that has passed, the funds have still not been credited and I have not received a substantive resolution explaining what happened to the confirmed payment.

This is not a recently reported transaction for which I am simply waiting for an initial response. The deposit has remained unresolved since 31 August 2026, despite repeated attempts to resolve the matter directly with the casino.

The blockchain transaction is publicly verifiable as SUCCESSFUL and CONFIRMED. I can provide the transaction history, blockchain confirmation and my correspondence with Dafabet if required.

I am asking Dafabet to manually investigate Transaction ID 527446410, locate the confirmed USDT payment and either credit the corresponding INR 40,000 to my account or provide an appropriate resolution for the funds.

I would appreciate AskGamblers' assistance because almost four weeks have now passed without a resolution.

85h left

₹40,000

Withdrawal declined and removed withdrawal method

Hi

I am using dafabet acc from a long time
Recently my dafabet asked for document verification and i have submitted all my documents and successfully verified my acc
When I tried to withdraw amount they removed crypto withdrawal options as I have deposited from crypto .When I tried to withdraw amount through another payment method the withdrawal are getting declined by saying payment mismatch
Disputed amount is 10000
I am uploading the withdrawal declined proofs below please check and help to withdraw my money

85h left

₹1,000

Has not credited 26000 from my 100000 withdrawal

I made a ₹100,000 withdrawal from my Dafabet account, but only ₹74,000 was credited to my bank account. The remaining ₹26,000 has not been received.

Transaction ID: 528903369
UTR: 138710482666
Withdrawal: ₹100,000
Received: ₹74,000
Missing: ₹26,000

I have contacted Dafabet several times and provided my bank statement and transaction details. Dafabet has confirmed that the ₹26,000 is still under investigation and has been escalated to their Payment Team, but the issue remains unresolved.

I am requesting AskGamblers’ help in getting the outstanding ₹26,000 resolved, either credited to my bank account or returned to my Dafabet wallet if the bank credit cannot be confirmed.

72h left

₹26,000

Delaying veriifcation and withdrawal since 7 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1800 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

73h left

₹1,800

Dafabet Casino 100000 INR withdrawal not credited since 14092026 Despite Being Marked as Successful

Dear AskGamblers Team,

I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
Withdrawal Date: 14/09/2026
Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
UTR: 759034711057

Dafabet confirmed that the withdrawal was successfully processed and provided the above UTR for tracking. However, the amount has still not been credited to my Airtel Payments Bank account.

I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

However, despite providing the requested documents, I continue to receive generic responses and repeated requests for the same bank statement, without receiving a clear update regarding the actual status of the payment.

I have fully cooperated with
Dafabet and provided all the information and documents requested. I therefore kindly request AskGamblers' assistance in obtaining a clear resolution regarding this withdrawal.

I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

Thank you for your assistance.

Resolved

₹100,000

Withdrawal successful but amount not credited

Dear team

My username Shivam00086

transaction id 528949535

I made a withdrawal of Rs 10000 on 13/09/2026, but the money has still not been credited to my account.

I am attaching my statement for the last three months up to today.

It is showing as successful, and you have given a UTR, but I am sure that the UTR is for a failed transaction because my Airtel Payments Bank account was put under UPI restrictions.

Please look into this matter and reverse the amount to my Dafabet wallet.

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Email change in account delayed by 10 days

Dear AskGamblers Team,

I have lost access to my old email account and wanted to change email id in my acount. I contacted dafabet 10 days ago and completed the verification and documentation process n accordance with Dafabet’s guidelines. But it's been 10 days they are still verifying and not updating the email id. The delay is unreasonable and has prevented me from accessing my account and funds.

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and help me to update my email id without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

76h left