Complaint #3005 Dafabet Casino

Deposit not credited from 13 days

By Mohitkundal13

4 months ago

Dear DafaSports Support Team,

I am writing to follow up on my deposit of INR 5,000, which was made on 11 June 2026 at 04:08 AM and has still not been credited to my account.

Transaction Details:

* Amount: INR 5,000
* Date & Time: 11 June 2026, 04:08 AM
* From: 8054442691@kotakbank
* To: boim-490365155432@boi

It has now been 13 days since the transaction was completed. During this period, I have repeatedly contacted support and have only received automated responses stating that the matter is being checked. Initially I was informed that it would take 3 days, then 7 days, but there has been no resolution, update, or credit to my account.

This prolonged delay is causing significant mental stress and inconvenience. I respectfully request that this matter be escalated immediately and that I receive either:

1. Credit of the INR 5,000 deposit to my account, or
2. A refund of the full amount to my dafasport account.

Please provide a clear status update, investigation findings, and an expected resolution timeline. I would appreciate a response from a supervisor or the relevant payments team rather than an automated reply.

I have attached the transaction screenshot and supporting details for reference.

Thank you for your immediate attention to this matter.

Regards,

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹10000

Discussion

AskGamblers

• Support Team

2 months ago

Dear @Mohitkundal13,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required document has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required document or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino

• Representative

2 months ago

Dear Valued Customer,

For further validation of your deposit of transaction ID 519664685, please provide a PDF copy of your bank statement covering the period from the date of the deposit to the present. This is because your shared deposit slip does not have a UPI ID.
Once we receive the document, we will review it and update you accordingly.

Also note that contents of your previous comment were deeply concerning, and we take matters of this nature with utmost seriousness. Your safety, along with the safety of those around you, is of the utmost importance to us.

Our platform is committed to ensuring responsible gaming, as outlined in the Terms of Use you accepted when creating your account. We provide options to help protect your wellbeing, including the ability to take a break or close your account if you feel it is necessary. Our team can assist you in setting this up. However, as noted in our Terms of Use, the effectiveness of these measures requires your full cooperation. We shall not be liable for any new accounts you may create or any attempts you make to bypass safeguards.

Additionally, we strongly encourage you to seek professional support and reach out to a helpline if you are in crisis or feeling overwhelmed.

If you are in crisis or need support, please reach out to these professional channels. For your safety and the wellbeing of everyone involved, we kindly ask that such matters be discussed directly with the appropriate professionals.

We remain committed to supporting you within the scope of our policies and capabilities.

Thanks,
Dafabet

Mohitkundal13

2 months ago

< disturbing content removed >

Dafabet Casino

• Representative

2 months ago

Dear Valued Customer,

We sincerely apologize for the extended delay. Please be assured that our team is actively working on your inquiry and making every effort to resolve it as soon as possible. We truly appreciate your patience and understanding while we work to ensure the matter is resolved correctly.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1507 / 1582

Avg. Amount $1,160

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 901 out of 943 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

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I have also contacted their email support team and sent emails regarding this issue. However, I have received only irrelevant automated responses, with no proper explanation or resolution from their side.

This situation has caused me significant stress and anxiety because my funds remain inaccessible, and I have no clear information about when my withdrawal facility will be restored.

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