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Deposit not credited for many days


3 months ago

On 10/06/2026, I deposited ₹25,001 (INR) via PhonePe UPI. The amount was successfully debited from my bank account, but it has still not been credited to my gaming wallet.

The deposit history on the platform continues to show the transaction as "Pending", and my funds have not been reflected in my wallet despite the successful payment.

Deposit Details:

Amount: ₹25,001 INR

Date: 10/06/2026

Payment Method: PhonePe UPI

Deposit ID: 516654209

UTR Number: 851516356418

I kindly request that AskGamblers assist in contacting the operator to verify this transaction and ensure that my deposit is either credited to my wallet or refunded to my original payment method as soon as possible.

Thank you for your assistance.

Disputed Casino Dafabet Casino
Amount ₹25001

Discussion

User name

Dear @jellysamsung89,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear Valued Customer,

Thank you for your response.

Please note that we have not yet received your bank statement on our end. Kindly send it at your earliest convenience so we can proceed with the necessary checks.

Thanks,
Dafabet
User name loyalty-level-1
I already submitted
User name
Dear Valued Customer,

As previously advised, we require a copy of your bank statement covering the period from the transaction date up to today in order to proceed with the review of your inquiry. Kindly note that the process for further checks will not be conduceted without the requested bank statement.

Our Customer Support team has already contacted you with the relevant instructions. Kindly submit the requested document in PDF format only, as we will be unable to continue the review until it has been received.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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58h left
$1,068