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Deposit not credited 10k


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By Jermi7
4 months ago
Message on forum

Hello AskGamblers Team,

I made a deposit of 10000 INR into my Dafabet Casino wallet on 09/06/2026

It's been two days, and I haven't received my money.

I have contacted the Dafabet customer support multiple times via chat, mail, and even calls, but it has been of no use.

So below are my details of the transaction.

I request you to please check them and add my money.

Transaction ID: 516568839

Date: 09/06/2026 10:51:56 PM

Amount: 10,000/-

UTR no: 225233749484

Attesting the required documents for your reference!

I already tried to upload the successful screenshot from the cashier page, but the transaction status is shown as failed, and there is no option to upload the screenshot.

So please validate the transaction slip and add my money to the wallet.

Disputed Casino Dafabet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name
Dear Valued Customer,

Please be advised that our payment service provider has not received the funds for this transaction. If the amount has already been deducted from your bank account, we kindly advise you to contact your bank to request a refund, as the funds were not received on our end.

Thanks,
Dafabet
User name loyalty-level-1
Hello @askgamblers,

Please involve.
Its been months lately.
20k at stake with two seperate transaction being on hold!

Reg,
Jermi
User name
Dear Customer,

We understand your frustration, and we would like to assure you that we are actively looking into your case.

We appreciate your patience.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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58h left
$1,068