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Deposit issue not credited in my wallet


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By Nikhil.mishra
1 year ago
Message on forum
I have deposited INR 25000 on 2nd February 2025 . The money has been not credited to my walled and not refunded to me as on. Every time they respond that are still working to secure my money. I don't know what solution for this is, it's been more than six months now.They also asked me that your email ID is not registered with us , i asked them that how i can change my email as there was no option. I uploaded documents to change my email address also but that is also still appearing as pending.please help
Disputed Casino Dafabet Casino
Amount ₹25000

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

The disputed transaction has never reached the casino account, and there was no fault in the casino's actions. The AskGamblers Complaint Team strongly advises you to contact your bank and request a chargeback.

Based on the abovementioned information, the AskGamblers Complaint Team decided to reject the case.

User name loyalty-level-2
I am not sure why you are saying this things now and if this is the case then please share the bank statement for that account with me or askgambler team
So that we can also verify that if you received the fund or not
Because I shared my bank statement also which is clearly showing the transferred amount
User name
Dear valued customer,

Upon reviewing your transaction slip, we couldn't validate the document. Furthermore, the mentioned UTR number didn't match with the UPI ID which belongs to them. Hence, we can confirm that the amount was never received from our end.

In case any related funds have left your bank account, we suggest you to reach out your bank for clarifications.

Thanks,
Dafabet.
User name loyalty-level-2
I am waiting since last 7 months , please return my money asap now.

Dafabet Casino Complaint Stats

Resolved 1478 / 1553
Avg. Amount $1,137
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 874 out of 916 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000