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Deposit issue


7 months ago

Hi team,

I tried to deposit 12000 rs one transaction and 2000 rs one transaction to dafabet, money debited and not credited to dafabet as it is urgent for me i contacted dafabet support many times but no response at all mentioning all transaction details below and also attaching screenshots please help.

This complaint also raised here but rejected due to not completing 48 hours, now its more than 48 hours and also as I seen many previous issues dafabet don't respond at all if any issue once complaint posted in askgamblers only they are responding, so please help 😭


Below are the transaction details

Transaction Id 492242371

Transaction Date 11/02/2026 04:03:03 AM

Transaction Amount 12000.00

Status Pending

Transaction Type Deposit

From Umbrah Wallet UPI

To Casino


Transaction Id 492243249

Transaction Date 11/02/2026 04:47:07 AM

Transaction Amount 2000.00

Status Failed

Transaction Type Deposit

From FX Digital UPI

To Casino

Disputed Casino Dafabet Casino
Amount ₹14000

Discussion

User name

Dear @Jyothiarepalli,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear Valued Customer,

Please be advised that our Customer Support team has reached out to you to request additional information, specifically a bank statement covering the period from the date of transaction ID 492243249 up to today. Kindly follow their instructions and provide the statement in PDF format only. Once we receive the document, we will promptly continue with your inquiry.

Thanks,
Dafabet
User name loyalty-level-2
Hi team 2000 ra is still not credited , i will provide you bank statement so please hep
User name

Dear @Jyothiarepalli,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required documents has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required documents or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1477 / 1550
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 873 out of 914 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000