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Deposit amount not credited yet to my account


3 months ago

On 1st July made deposit of Rs 14000 to casino using phonepe UPI the transaction successfully completed and money debited but when I check the dafa account it's not there and the staff saying it's not secured still and asked me to send the transaction details. I sent them but it's 5 days now no update about my money.

Disputed Casino Dafabet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name loyalty-level-1
Funds credited to your Bank and your saying not our UPI id and follow up for refund?? Money is in your bank and your saying collect refund from whome???? 😡😡
Check screenshot of both transactions I was attached.. such a disgusting experience to me with you...see your cheating company UPI id in screenshot it's "paytm.s2e9tuo@pty"
Open your eyes 🫩 check properly.. don't play dirty games with customers to cheat their money 🤑🙏🤦
User name loyalty-level-1
Are you kidding me or what ?? How it doesn't belongs to your partner??? I sent same UPI id Rs.5000 same day before 30 mins of this transaction it's credited but how the 2nd transaction not credited yet?? And why it's not ?? I don't understand 🤦🤦
Check the 2 transactions I am attaching here clearly..
Dear Ask gambers team please check the attached Screenshots of both transactions, these people are big liars they are saying not our UPI provider? How come 1 transaction belongs to them and 2 nd transaction not belongs to them???
Screenshot_20260825-062259.png Screenshot_20260825-062305.png
User name
Dear Customer,

We are unable to credit your deposit for Transaction ID: 519888224 as the UPI ID does not belong to our payment provider.

If the funds were deducted from your account, kindly follow-up with your bank for a refund.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068