Complaint #2760 Dafabet Casino

Deposit amount not credited INR 15000 Dafa Sports

By Karthik1995

6 months ago

Hi,

I would like to raise a complaint regarding a deposit issue with Dafabet( Dafa Sports).

I made a deposit of INR 15,000 on 15-Apr-2026 at 10:38:20 PM (IST) via HelloPay UPI.
The amount has been successfully debited from my bank account, and the UTR/reference number for the transaction is 988553928920.

However, the amount has not been credited to my Dafabet account even after more than 4 days.

In the Dafabet cashier page, the transaction is marked as “Failed” with Transaction ID: 504917106, while customer support continues to respond that the deposit is “not secured” and under process.

I have already shared all required details with their support team, including:
Payment screenshot
UTR number
Transaction details
Despite multiple follow-ups, I have only received repeated generic responses, and no clear resolution or explanation has been provided.
I kindly request AskGamblers to assist in resolving this issue and ensure that the deposited amount is credited to my Dafabet account at the earliest.

Attached screenshots for your reference.

Thank you for your assistance.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹15000

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

After careful consideration and evaluation of the situation at hand, and taking into account the significant duration of time that needed for the casino's investigation, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Dafabet Casino to request a reopening of the complaint, once the investigation has been concluded.

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

We would like to sincerely apologize for the extended wait time you are experiencing. Please be assured that our team is still actively working on your inquiry. We truly appreciate your continued patience as we ensure this is resolved correctly for you.

Regards,
Dafabet

Dafabet Casino

• Representative

1 month ago

Dear Valued Customer,

We understand the delay in receiving your funds.

However, kindly note that we have still not received the funds on our end. Our follow-up with our payment provider is still ongoing to ensure that the transaction is fully checked and that we can provide you with a conclusive resolution.

In the meantime, you can initiate a follow-up with your bank for a refund if the funds were deducted from your account.

We appreciate your continued patience and understanding.

Regards,
Dafabet

AskGamblers

• Support Team

1 month ago

Dear Dafabet Casino,

We respectfully request that you provide us with a timeframe for the conclusion of the investigation, considering the amount of time that has already passed.

Please note that the complaint will remain open at this stage. However, should you fail to provide a defined timeframe for the completion of the investigation, we may have no other option but to close the complaint as unresolved. Once the investigation has been concluded, you are welcome to request that the complaint be reopened and provide us with the outcome.

Thank you in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1507 / 1582

Avg. Amount $1,160

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 901 out of 943 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

I had deposited 4000 but they saying money not received

I had deposited 4000 on dafa
Money successfully debited from my end but they saying money not received

Transaction ID: UPI00000889876920261021222539
Amount: ₹4000.00
Narration: UPI/DR/756082071474/Aman Kumar Singh/YESB/001425000000051/Payment from PhonePe
Transaction mode: UPI
Date: 21 Oct 2026

Please help me

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Isn't verifying my account

Hello everyone! Im asking for your help in withdrawing funds from my account. I submitted my documents for verification 14 days ago, and I was promised they would be reviewed within 72 hours. After waiting a week, I was asked to submit the documents again, so I did. I waited another 3 days, and now they’re asking me to do the exact same thing once more! Dafabet is dragging out the verification process by forcing me to repeat the same steps

80h left

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Two of my withdrawal requests have not arrived in my wallet

Hello. Two of my withdrawal requests have not arrived in my wallet. The withdrawals were confirmed in my personal account on October 10, 2026. I contacted customer support, and they told me to wait 4 banking days. Much more than 4 banking days have passed, yet the funds have still not reached my account. Customer support keeps responding with the exact same message. Here are the transaction ID: 531797993, 531798102. I am asking for your assistance.

86h left

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Withdrawal marked successful but not received or refunded

Complaint Details:

I am raising this complaint regarding an unresolved INR 99,950 withdrawal from Dafabet.

- Withdrawal amount: INR 99,950
- Transaction ID: 531160567
- Withdrawal requested: 5 October 2026
- Status shown by Dafabet: Successful
- Payment method: Bank transfer to Airtel Payments Bank

Dafabet marked this withdrawal as successful and provided a UTR. However, the amount has not been credited to my bank account.

On 6 October 2026, Dafabet support informed me that the payment had been processed on their end and that local bank transfers could take 1–4 banking days. I was also informed that the Payments Team would review the issue.

Despite following up with customer support, I have continued to receive generic responses without a clear resolution. As of 19 October 2026, the amount has neither been credited to my bank account nor refunded to my Dafabet wallet.

I have experienced previous withdrawal issues with Dafabet, including transactions that were eventually returned to my wallet. I am therefore concerned about the handling of this withdrawal and the lack of a clear resolution.

I even checked with my bank side and they confirmed UTR not traceable.

I request AskGamblers to help me obtain:

1. A proper investigation into transaction ID 531160567.
2. Verifiable proof of the actual payment status and transfer details.
3. If the transfer failed, an immediate refund of INR 99,950 to my Dafabet wallet, or successful payment to my bank account.

Providing my bank statement showing the missing credit, and correspondence with Dafabet support.

I request a specific resolution rather than another generic response stating that the payment has been processed.

Thank you.

86h left

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Delaying verification and withdrawal

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 9 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,50,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

transaction id: 532726072

Thank you for your support.

94h left

Withdrawal requests repeatedly declined

I currently have a balance of 430.80 USD that I am unable to withdraw.

I am stuck in an endless loop with their system and support team.

Every time I submit a withdrawal request or provide what they ask for, it gets rejected, and I am forced to start the entire process over again. They are completely blocking my payout without giving any clear reason.

I have fully cooperated, but they refuse to release my money.

I request AskGamblers' urgent intervention to break this cycle and compel Dafabet to pay out my winnings.

Username: Wualis

Disputed Amount: 430.80 USD

90h left

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Asked for verification but error is coming while uploading the documents

I was told to send my documents for account verification. I already verified my account but still dafabet asked me to verify my account. So in order to verify my account, I was told to submit my documents in my account section. While I was uploading my documents, an error was keep on coming. I mailed them this issue but I am keep getting the bot reply that upload it in account section. I mailed dafabet my documents multiple times but still getting the same response.
I have attached screenshots and want dafabet to resolve my issue as soon as possible.

Resolved

Deposit not Receive 3000 Ticket 1466884

Dear Dafabet Support Team,

I am writing to report that my deposit of ₹2,999.01 was successfully debited from my bank account on 09 October 2026, but the amount has not been credited to my Dafabet account.

Please find the transaction details below:

Deposit Amount: ₹2,999.01

Transaction Date: 09 October 2026

Transaction Time: 12:38 AM

Transaction ID: T261009242254799127965422

UTR Number: 561600383675

Payment App: PhonePe

The payment status shows successful on PhonePe, and the amount has been deducted from my bank account. However, the deposit is still missing from my Dafabet account.

I have attached the payment receipt as proof of the transaction. Please investigate this issue, verify the payment using the UTR number, and credit the amount to my Dafabet account as soon as possible.

I look forward to your prompt response and resolution.

Thank you.

Best regards,

Ticket #1466884

95h left

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Withdrawal showing as successful but not credited in my bank

Hello AskGamblers Team,

I am raising this complaint regarding a withdrawal of 5,300 IN from my Dafabet account (Dafasports division) that has not been credited to my bank account.

Details of the transaction:

• Account Username: < username removed >

• Withdrawal Amount: 5,300 INR

• Transaction Date: 05/10/2026

• Processed Date: 05/10/2026

• Payout Method: Local Bank Transfer

• Transaction ID: 531165119

The withdrawal status inside my Dafabet account is showing as "Success" / "Completed". However, the standard processing window has passed, and the funds have still not hit my bank account.

I have reached out to Dafabet customer support multiple times and escalated the issue via email, but 1 keep receiving generic responses without being provided a valid Unique Transaction Reference (UTR) number or external bank clearance receipt that my bank needs to track the funds.

Kindly mediate this issue and help me compel Dafabet to either provide a valid UTR tracking number so my bank can locate the funds, or reverse the 5,300 INR back into my gaming account balance.

Thank you.

Resolved

₹5,300

Pending account verification taking time

Dear AskGamblers Team,

I hope you are doing well.

I am writing to kindly seek your assistance regarding my Dafabet account verification, which has been pending for over 9 days. I have submitted the required documents in accordance with Dafabet’s verification guidelines and have been cooperating fully throughout the process.

I understand that verification may take some time, and I sincerely appreciate the efforts involved. However, I would be grateful if you could kindly look into my case and help facilitate the process, as I am currently unable to withdraw my funds.

For your reference, the disputed amount is ₹9,400 (INR).

Transaction ID: 532314025

I would sincerely appreciate your support in helping me resolve this matter at the earliest convenience. Please let me know if any further information or documentation is required from my side.

Thank you very much for your time, understanding, and assistance.

94h left

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