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Deposit amount not credited INR 15000 Dafa Sports


5 months ago
Hi,

I would like to raise a complaint regarding a deposit issue with Dafabet( Dafa Sports).

I made a deposit of INR 15,000 on 15-Apr-2026 at 10:38:20 PM (IST) via HelloPay UPI.
The amount has been successfully debited from my bank account, and the UTR/reference number for the transaction is 988553928920.

However, the amount has not been credited to my Dafabet account even after more than 4 days.

In the Dafabet cashier page, the transaction is marked as “Failed” with Transaction ID: 504917106, while customer support continues to respond that the deposit is “not secured” and under process.

I have already shared all required details with their support team, including:
Payment screenshot
UTR number
Transaction details
Despite multiple follow-ups, I have only received repeated generic responses, and no clear resolution or explanation has been provided.
I kindly request AskGamblers to assist in resolving this issue and ensure that the deposited amount is credited to my Dafabet account at the earliest.

Attached screenshots for your reference.

Thank you for your assistance.
Disputed Casino Dafabet Casino
Amount ₹15000

Discussion

User name

Dear all,

After careful consideration and evaluation of the situation at hand, and taking into account the significant duration of time that needed for the casino's investigation, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Dafabet Casino to request a reopening of the complaint, once the investigation has been concluded.

User name
Dear Valued Customer,

We would like to sincerely apologize for the extended wait time you are experiencing. Please be assured that our team is still actively working on your inquiry. We truly appreciate your continued patience as we ensure this is resolved correctly for you.

Regards,
Dafabet
User name
Dear Valued Customer,

We understand the delay in receiving your funds.

However, kindly note that we have still not received the funds on our end. Our follow-up with our payment provider is still ongoing to ensure that the transaction is fully checked and that we can provide you with a conclusive resolution.

In the meantime, you can initiate a follow-up with your bank for a refund if the funds were deducted from your account.

We appreciate your continued patience and understanding.

Regards,
Dafabet
User name

Dear Dafabet Casino,


We respectfully request that you provide us with a timeframe for the conclusion of the investigation, considering the amount of time that has already passed.


Please note that the complaint will remain open at this stage. However, should you fail to provide a defined timeframe for the completion of the investigation, we may have no other option but to close the complaint as unresolved. Once the investigation has been concluded, you are welcome to request that the complaint be reopened and provide us with the outcome.


Thank you in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1477 / 1550
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 873 out of 914 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000