Complaint #1730 Dafabet Casino

Deposit 37500 INR not credited

By Jagan R.

10 months ago

Hello Team,

I made 2 transactions for the deposits into my Dafasports wallet on 24th August. It's been more than a month, and I haven't received the money. Below are the transaction details.

Waiting for more than a month just for a deposit is not an easy thing

Username - JAGAN3960

Transaction ID- 459005243 amount - 16000 INR

Transaction ID- 459003999 amount - 21500 INR

Total amount is 37500

I am adding the screenshots from the cashier page

After sending multiple emails with the bank statement and the recorded video to the customer support, I got a reply on 19th September saying that 21500 INR will be refunded, but I haven't received that amount yet

And for the 16000 INR, the support agent is saying that they have yet to receive the amount from the payment partner, and if you are saying this, that means that is not my issue, you gave me the QR code to pay, and I paid that amount

It's your duty to secure that money and not mine, so I request you to do your work, but please add money to my Dafa wallet ASAP

I am also adding the successful payment screenshots.

Dear Askgamblers team, please help me to resolve my issue as soon as possible

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹37500

Discussion

AskGamblers

• Support Team

9 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Jagan3960

• India

9 months ago

Dear @askgamblers Team please close this Ticket.

Thank You for your support.

Dafabet Casino

• Representative

9 months ago

Dear valued customer,

This funds was not received on the 3rd party's end. If the amount is deducted from your bank account, please follow up with the bank for refund.

Thanks ,
Dafabet.

Jagan3960

• India

9 months ago

Dear Dafabet Support Team,

I have checked with my bank regarding the transaction in question, and they have confirmed that the transaction was successful and the amount was credited to the recipient. They also mentioned that they cannot initiate a refund as the funds have been successfully transferred.

Please note that both of my transactions—₹16,000 and ₹21,500—were sent to the same UPI ID (your third-party payment partner). Since you were able to confirm receipt of the ₹16,000, I kindly request that you check with the same payment partner or merchant regarding the ₹21,500 transaction as well.

For reference, the UPI transaction ID for the ₹21,500 payment is **118178282365**.

I have attached screenshots of both transactions for your verification. You will be able to see that both payments were made to the same UPI ID, just at different times.

If you require further proof, such as my bank statement to verify that the ₹21,500 was not refunded back to my account, I would be happy to provide it.

I appreciate your prompt assistance in resolving this issue and look forward to your response.

Dafabet Casino Complaint Stats

Resolved 1364 / 1429

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Deposit of 10K INR not credited to the casino wallet

Dear AskGamblers Team and Dafabet Complaints Team,

I am writing to report a deposit of rupees 10k not deposited to the casino wallet.

On 11/06/2026, I made a separate deposit of 10,000 INR. The funds were successfully debited from my bank account, but the Dafabet cashier page continues to show the status as "in progress," and the money has not been added to my wallet. I have already attempted to resolve this through standard customer support channels without success.

Please link this to my ongoing case and review the details below:

Username: JERMYJOY77

Transaction ID: 516748243

Date & Time: 11/06/2026 at 06:08:18 AM

Amount: 10,000 INR

UTR Number: 060847842238

I have attached the successful bank transaction slip and the screenshot of the pending cashier page for this specific transaction.

Please validate this evidence alongside my open complaint and ensure the 10,000 INR is credited to my account.

Regards,

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I am requesting AskGamblers' assistance regarding the unnecessary delay of my withdrawals from Dafabet.
On 26 July 2026, I placed the following withdrawal requests:
₹100,00 (Transaction ID: 523505058)
₹17,000 (Transaction ID: 523500005)
₹20,000 (Transaction ID: 523499975)
Total Pending Withdrawal: ₹47,000
Instead of processing my withdrawals, Dafabet requested additional KYC verification documents. I immediately complied and submitted every document they requested.
My account now clearly shows that my documents have been submitted and are currently under review. I have fully cooperated with all verification requirements.
Despite this, all three withdrawals remain pending and no estimated completion time has been provided.
I respect legitimate KYC procedures. However, once all requested documents have been submitted, players should not face unnecessary delays in receiving their own funds.
I kindly request AskGamblers to contact Dafabet and ask them to:
Complete my KYC verification without further delay.
Process all three pending withdrawals immediately after verification.
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I have acted in good faith, provided all requested documents promptly, and I am simply requesting the release of my legitimate funds.
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Deposit successful but not credited in my dafa account

Missing USDT Deposit Not Credited - ID: < username removed > - TxID: 522223950

Respected team,

I am writing regarding a deposit that has not been credited to my account despite the transaction being confirmed on-chain.

Account Details

- Dafabet ID: < username removed >

- Deposit Method: GDpay USDT ERC20

Transaction Details

- Deposit Transaction ID: 522223950

- Amount: 88,033 INR / 915.56 USDT

- Blockchain: Ethereum ERC20

- Transaction Hash: 0x60e7d8b9aaa7de857cd8b5d72210aa7dacd9810337c379e7e60e1e62d16fdd52-

- Time of Deposit: 16 july 2026 and 7 :32 pm

- Status: Confirmed on blockchain

It has been more than 96 hours since I made this deposit. I have contacted support multiple times but keep receiving the same response that "deposit is in process" with no resolution or timeline.

The funds have already left my wallet and the transaction is confirmed. Please escalate this to your payments/finance team and manually credit the amount of 915.56 USDT to my Dafabet ID: < username removed > immediately.

Attachments

1. Screenshot of successful payment from GDpay

2. Screenshot of Dafabet support replies

I request an urgent update on this matter with a resolution ETA. This is a significant amount and the delay is unacceptable.

Thank you for your immediate attention.

Regards,

< personal information removed >

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Their time frame for checking documents is 48 hours, and I waited that time, and after that I am contacting the AskGamblers team to help out me in this matter.

I would like to tell you that I am a silver vip level customer, but still I am facing this issue, so AskGamblers team, please intervene here and help me get my account verified and my withdrawal processed as soon as possible.

Their email team is not responding to my emails

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There is no amount credited with this ID till date.

Below are the withdrawal details:

Transaction Id 521279594

Transaction Date 10/07/2026 09:38:20 AM

Transaction Amount 100000.00

Status Successful

Transaction UTR Number 619117089575

Transaction Type Withdrawal

From Dafa Sports

To Local Bank Transfer

Also, I am attaching bank statement here. Please get me a resolution on this.

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