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Deposit 10k and withdrawal pending


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By pwan p.
3 months ago

I am writing to lodge a formal complaint against DafaBet Casino regarding an unresolved deposit and a delayed withdrawal despite providing all the required verification documents.

Issue 1: Deposit Not CreditedOn 11/07/2026 at 10:36:03 PM, I made a deposit of ₹10,000. The payment was successfully completed from my bank/account, but the amount has still not been credited to my DafaBet account.

Deposit Amount: ₹10,000

Transaction ID: 521563636

Issue 2: Withdrawal PendingI also requested a withdrawal of ₹5,000, and despite submitting all the documents requested for verification, my withdrawal has not been processed.

Withdrawal Amount: ₹5,000

Transaction ID: 521620835

I have repeatedly contacted DafaBet customer support, but my issues remain unresolved. This prolonged delay has caused significant inconvenience and financial stress.

I request that DafaBet:

Credit my pending deposit of ₹10,000 immediately or refund the amount.

Process my pending withdrawal of ₹5,000 without any further delay.

Provide a clear explanation for these unnecessary delays.

Disputed Casino Dafabet Casino
Amount ₹15000

Discussion

User name

Dear @pwan75,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

After reviewing your transaction with our payment partner, we have been informed that the wallet address used for your transaction does not match the wallet address registered with the payment provider. As a result, they have confirmed that they did not receive the funds.

Kindly verify the wallet address used for the transaction with your wallet provider. If you require further assistance, please provide the relevant transaction details for further review.

Thanks,
Dafabet
User name loyalty-level-1
Ok I am waiting
User name
Dear Valued Customer,

We understand your frustration and we would like to assure you again that we are actively looking into your case.

We appreciate your patience.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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60h left
$1,068