I am writing to lodge a formal complaint against DafaBet Casino regarding an unresolved deposit and a delayed withdrawal despite providing all the required verification documents.
Issue 1: Deposit Not CreditedOn 11/07/2026 at 10:36:03 PM, I made a deposit of ₹10,000. The payment was successfully completed from my bank/account, but the amount has still not been credited to my DafaBet account.
Deposit Amount: ₹10,000
Transaction ID: 521563636
Issue 2: Withdrawal PendingI also requested a withdrawal of ₹5,000, and despite submitting all the documents requested for verification, my withdrawal has not been processed.
Withdrawal Amount: ₹5,000
Transaction ID: 521620835
I have repeatedly contacted DafaBet customer support, but my issues remain unresolved. This prolonged delay has caused significant inconvenience and financial stress.
I request that DafaBet:
Credit my pending deposit of ₹10,000 immediately or refund the amount.
Process my pending withdrawal of ₹5,000 without any further delay.
Provide a clear explanation for these unnecessary delays.
Dear @pwan75,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
After reviewing your transaction with our payment partner, we have been informed that the wallet address used for your transaction does not match the wallet address registered with the payment provider. As a result, they have confirmed that they did not receive the funds.
Kindly verify the wallet address used for the transaction with your wallet provider. If you require further assistance, please provide the relevant transaction details for further review.
Thanks,
Dafabet
We understand your frustration and we would like to assure you again that we are actively looking into your case.
We appreciate your patience.
Thanks,
Dafabet
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