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Delaying verification since 10 days


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By Pk321
9 months ago

Dear AskGamblers Complaint Team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

aadahr card holding a selfie

driving licence holding a selfie

Despite submitting all required documents 10 days ago, the status remains pending, and I have not received any response or update from Dafabet’s support team.

In addition to the verification delay, I have withdrawals that are also stuck since the same date:


₹99835 INR

₹99625 INR

₹99841 INR


Dafabet’s failure to verify my documents and release my funds has caused significant stress and financial inconvenience. Their support team has been unhelpful and unresponsive during this entire period.

I kindly request AskGamblers to assist me in resolving this matter urgently and to hold Dafabet accountable for the unreasonable delay and lack of transparency.

Please let me know if any additional information or documentation is required from my side to proceed with this complaint.

Thank you for your support.

Disputed Casino Dafabet Casino
Amount ₹299301

Discussion

User name

Dear @Pk321,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that your withdrawals have been completed, and our customer support team will contact you with the UTR numbers for the transactions.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name loyalty-level-2
Hi dafabet casino team,

I received a pop up saying my documents are verified but my withdrawals are still not processed. Can you please check.

Translation ids pending are
458471931
458471858
458470424
458468654
458468500
458263338
457964792
User name loyalty-level-2
Hi dafabet casino team, it's already been a month already since this verification started and I have shared all the requested documents, could you please complete this verification asap and give my withdrawal

Thanks

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

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