Delaying verification and pending withdraw
My username is pankj08
Subject: Urgent Complaint Regarding Unapproved Documents and Withheld Withdrawals — Transaction IDs 468071152 & 468058601
To: the Support and Compliance Department,
Dafabet Casino
Dear Sir/Madam,
I am writing this complaint to express my serious concern and dissatisfaction regarding the unjust delay and negligence in processing my account verification and withdrawal requests.
Despite submitting all required KYC documents multiple times, my documents have not been approved, and my withdrawal requests remain unprocessed for an unreasonable period. The following are the pending transactions:
Transaction ID: 468071152 — ₹5,000
Transaction ID: 468058601 — ₹1,500
I have fulfilled all requirements as per your policy, yet there has been no progress or clear communication from your end. This behavior raises serious doubts about the fairness and transparency of your operations.
As per the standard gaming and financial regulations, players are entitled to receive their verified withdrawals promptly once documentation is submitted and approved. Continued withholding of funds without valid justification is unacceptable and may constitute a violation of consumer protection laws and fair gaming practices.
I request immediate action to:
1. Approve my submitted documents without further delay.
2. Process and release the above withdrawals to my registered payment method.
3. Provide a written explanation for the delay and assurance against future issues.
If this issue is not resolved within 48 hours, I will be compelled to escalate this matter to:
The Gaming Commission/Regulatory Authority,
The Consumer Forum and relevant financial dispute resolution bodies.
I expect a prompt and professional response confirming resolution.
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