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Delayed verification and unprocessed withdrawal


10 months ago

Dear AskGamblers Complaint Team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents and processing my withdrawals.

My Dafabet username is Prabhu5

On their request, I provided the following documents for KYC verification:

Aadhar card with selfies

I got a notification that my documents had been verified, and after 2 days, they are asking for documents again

I have submitted my documents again they are now delaying my account verification and withdrawal

Withdrawal pending Amount - 48327

Dafabet’s failure to verify my documents and release my funds has caused significant stress and financial inconvenience. Their support team has been unhelpful and unresponsive during this entire period.

I kindly request that AskGamblers assist me in resolving this matter urgently and hold Dafabet accountable for the unreasonable delay and lack of transparency.

Please let me know if any additional information or documentation is required from my side to proceed with this complaint.

Thank you for your support.

Disputed Casino Dafabet Casino
Amount ₹48327

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thank you dafabet and ask gamblers team my issue has been solved please close the complaint
User name
Dear valued customer,

We can confirm that your withdrawal has been completed and our customer support team has contacted you with the transaction UTR number.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name
Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1396 / 1460
Avg. Amount $1,096
Avg. Complaint Duration 9 days
Avg. Response Time 2 days
Daily-Freespins
COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (262)

Dafabet Casino Complaints

See all complaints for this casino
INR 172783 remain unavailable after multiple failed withdrawal attempts

Disputed amount: INR 172,783

I deposited INR 68,500 into my Dafabet account on 16 July 2026 and played normally. When I attempted to withdraw my funds, Dafabet requested identity verification documents.

I submitted the requested KYC documents on 17 July 2026. However, my documents have still not been approved and my account continues to show “Documents under review.”

Because the verification has remained unresolved, I have been unable to successfully withdraw my funds. I have made several withdrawal attempts:

Transaction ID 522354907 – 17 July 2026 – INR 150,000 – Declined

Transaction ID 523074684 – 22 July 2026 – INR 172,780 – Declined

Transaction ID 523633942 – 27 July 2026 – INR 100,000 – Declined

Transaction ID 524643293 – 4 August 2026 – INR 100,000 – Pending

The latest INR 100,000 withdrawal is still pending, while the remaining INR 72,783 is still shown in my account balance. Therefore, the total amount currently disputed is INR 172,783.

I have been waiting since 17 July for my verification to be completed. Despite providing the requested documents, my KYC remains under review, and my previous withdrawal requests have repeatedly been declined.

I am willing to provide any legitimate additional verification documents Dafabet requires. I respectfully ask Dafabet to complete my KYC verification without further unnecessary delay and process my withdrawal so that I can receive my INR 172,783 balance.

I have attached screenshots showing my transaction history, current balance, account details, and the “Documents under review” status.

Chart Pointer
92h left
₹172,783
verification delayed since July 16

I have been trying to complete my account verification and withdraw my funds since July 16, 2026.

When I made my first withdrawal attempt on July 16, I was asked to complete verification. I submitted the requested documents, including the front and back of my ID and a selfie with my ID.

Despite submitting everything requested, my verification remained pending until August 1 and my withdrawal attempts were declined. I was then asked to provide additional verification documents. I complied again and submitted the front and back of my Aadhaar card together with the requested selfie.

After waiting another 6–7 days, the verification was still not completed and I was asked for the same documents again. I have repeatedly complied with the verification requests, but the process keeps restarting instead of being completed.

Dafabet's notification states that document review and validation may take up to 72 hours. However, I have been trying to complete this verification since July 16, and today is August 7. More than three weeks have passed since the process started.

My transaction history also shows several declined withdrawal attempts during this period. My current balance is INR 104,200, and I am unable to successfully withdraw my funds because the verification process remains unresolved.

I am fully willing to complete any legitimate verification requirement, but I have already submitted the requested documents multiple times. I would like Dafabet to complete the verification without further unnecessary delays and allow me to withdraw my funds.

I have attached screenshots showing my withdrawal history, the "Documents under review" status, and Dafabet's notification stating that document review may take up to 72 hours.

Chart Pointer
66h left
₹104,200