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Delayed response with verification issues and payment stuck


1 year ago

Dear AskGamblers Complaint Team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all required documents 7 days ago, the status remains pending, and I have not received any response or update from Dafabet’s support team.

In addition to the verification delay, I have withdrawals that are also stuck since the same date:

₹99999 INR

₹78657 INR

Dafabet’s failure to verify my documents and release my funds has caused significant stress and financial inconvenience. Their support team has been unhelpful and unresponsive during this entire period.

I kindly request AskGamblers to assist me in resolving this matter urgently and to hold Dafabet accountable for the unreasonable delay and lack of transparency.

Please let me know if any additional information or documentation is required from my side to proceed with this complaint.

Thank you for your support.

Disputed Casino Dafabet Casino
Amount ₹249630

Discussion

User name

Dear @MVENKAT2001,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear valued customer,

We can confirm that our customer support team has contacted you to provide another type of ID with from PAN, Aadhaar, Driving license and another type of Proof of address because we received the same invalid documents on October 31 and November 2.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name

Dear @MVENKAT2001,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name loyalty-level-2
Hi @askgamblers team

I have provided my all documents but dafabet is simply rejecting my proofs

This has been for more than 45days


Please help in getting the amount withdrawal

Dafabet Casino Complaint Stats

Resolved 1478 / 1551
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 874 out of 915 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000