Complaint #790
Dafabet Casino
Delayed payment of USA 450 for a long time
1 year ago
Dear Askgamblers Team
In August 2024, Dafabet.com closed my account without explanation. There was $450 left on the account. I wrote to Dafabet support asking for a refund. They told me that to do this, I needed to send them a photo of my passport, a bank document, and account details to receive funds. I sent all the required information. On August 26, 2024, they accepted all the documents from me and told me to wait for the request to be processed. Later in the correspondence, the support service constantly promised to pay the money soon and asked me to wait. In February 2025, they asked for a photo of my passport and a bank document again. As a result, more than six months have passed since they processed the request and did not return the money. They do not give any specific deadlines for completing the request. I think that six months is more than enough to check the passport data and send money to the user.
In August 2024, Dafabet.com closed my account without explanation. There was $450 left on the account. I wrote to Dafabet support asking for a refund. They told me that to do this, I needed to send them a photo of my passport, a bank document, and account details to receive funds. I sent all the required information. On August 26, 2024, they accepted all the documents from me and told me to wait for the request to be processed. Later in the correspondence, the support service constantly promised to pay the money soon and asked me to wait. In February 2025, they asked for a photo of my passport and a bank document again. As a result, more than six months have passed since they processed the request and did not return the money. They do not give any specific deadlines for completing the request. I think that six months is more than enough to check the passport data and send money to the user.
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