Complaint #3052 Dafabet Casino

Delayed Deposit Not Credited to wallet Amount: INR 2,000

By Sivamsd1

2 months ago

I am filing this complaint because my deposit has not been credited to my Dafabet account despite the payment being successfully completed.

Details:

- Casino: Dafabet
- Transaction ID: 521137029
- Deposit Amount: INR 2,000
- Date & Time: 09 July 2026, 14:36 IST

The amount was successfully debited from my bank account, but it has not been credited to my Dafabet wallet.

I contacted Dafabet customer support and provided all the required transaction details. Their response was that the deposit is under verification and that I should wait. However, the issue remains unresolved, and I have not been given a clear timeline for when my funds will be credited.

I have fulfilled my payment obligations and expect the operator to either credit the deposit to my gaming account or refund the amount to my original payment method without unnecessary delay.

I kindly request AskGamblers to assist in resolving this matter and encourage Dafabet to process my deposit or refund the payment as soon as possible.

I am prepared to provide supporting evidence, including:

- Bank transaction receipt
- Payment confirmation
- Transaction ID
- Screenshots of my Dafabet account and communication with customer support

Thank you for your assistance.

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹2000

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sivamsd1

2 months ago

I respectfully disagree with your repeated generic responses. It has been several days since my INR 2,000 deposit (Transaction ID: 521137029) was successfully debited from my bank account, yet my Dafabet wallet has still not been credited.
Every response I receive simply states that my case is "being looked into," without any actual progress, explanation, or estimated timeframe. This is not an acceptable resolution.
I have fully cooperated and submitted all the required information. I now request that Dafabet provide a concrete update and resolve this issue immediately by either crediting my deposit or explaining the specific reason for the continued delay.
I hope Dafabet will resolve this matter promptly instead of continuing to provide the same generic response.

Dafabet Casino

• Representative

2 months ago

Dear valued Customer,

Appologies for the inconvenience caused.

We are currently looking into your case and will follow up with you as soon as possible. We appreciate your patience.

Thanks,
Dafabet.

Sivamsd1

2 months ago

Dear dafabet, Thank you for your response. However, repeated statements that my deposit is “under verification” are not sufficient. My INR 2,000 deposit was debited from my bank account but has still not been credited to my Dafabet wallet.Please provide a clear update and resolve this matter as soon as possible.

Dafabet Casino Complaint Stats

Resolved 1471 / 1545

Avg. Amount $1,110

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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Missing: ₹26,000

I have contacted Dafabet several times and provided my bank statement and transaction details. Dafabet has confirmed that the ₹26,000 is still under investigation and has been escalated to their Payment Team, but the issue remains unresolved.

I am requesting AskGamblers’ help in getting the outstanding ₹26,000 resolved, either credited to my bank account or returned to my Dafabet wallet if the bank credit cannot be confirmed.

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I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

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I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
Withdrawal Date: 14/09/2026
Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
UTR: 759034711057

Dafabet confirmed that the withdrawal was successfully processed and provided the above UTR for tracking. However, the amount has still not been credited to my Airtel Payments Bank account.

I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

However, despite providing the requested documents, I continue to receive generic responses and repeated requests for the same bank statement, without receiving a clear update regarding the actual status of the payment.

I have fully cooperated with
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I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

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It is showing as successful, and you have given a UTR, but I am sure that the UTR is for a failed transaction because my Airtel Payments Bank account was put under UPI restrictions.

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Some of the chat screenshots with the support team to this email.

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Username: < username removed >
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