Complaint #1811 Dafabet Casino

Delay in verification and decline of 140000 INR withdrawal

By Shikhar S.

9 months ago

I have been a verified user of Dafabet (username Shik462) for a long time. On 10 October 2025, I requested multiple withdrawals, including one for ₹1,40,000 (Transaction ID: 468801514).

Despite repeatedly submitting all requested documents — PAN card, Aadhaar card, address proof, and selfies with both IDs — Dafabet’s system has shown “Under Review” status since 05–08 October 2025.

All uploads were confirmed through their website notifications and email acknowledgment.

However, even after 10 days, my documents were still “under review,” and my ₹1,40,000 withdrawal was declined without any valid explanation.

On 13 October 2025, I contacted live support (Agent: Amna), who only repeated generic responses such as “Please wait, documents are under review.”

Despite multiple chats and emails, no senior verification officer or compliance representative provided a timeline or resolution.

Due to these repeated delays, my funds were locked.

I was forced to continue trading with my remaining balance, which led to a financial loss from ₹5,00,000 down to ₹1,40,000, directly because Dafabet withheld my verified withdrawals and failed to act within their own 12–24 hour timeframe.

Evidence Submitted:

1. Full live chat transcript dated 13-Oct-2025 with Agent Amna (PDF attached)

2. Screenshots showing declined and pending withdrawals

3. Notification logs showing successful document submission on 06–08 Oct 2025

4. Email confirmations from Dafabet’s support team (support.inr@dafabet.com)

Violation Claimed:

• Delay in processing verification beyond the stated 12–24 hour timeframe

• Non-transparent handling of funds

• Unjustified decline of a legitimate ₹1,40,000 withdrawal

• Breach of fair-gaming and financial processing standards under Curaçao eGaming licence obligations

Requested Resolution:

1. Immediate approval and release of all verified withdrawals, especially ₹1,40,000 (Txn ID: 468801514).

2. Written explanation for the delay and decline.

3. Compensation for the delay-induced financial loss and stress caused.

Final Note:

I have already raised a formal complaint directly with Dafabet’s Compliance & Security Department, copying Curaçao Gaming Authority ([email protected]) and AskGamblers ADR.

I request that AskGamblers intervene and ensure this case is escalated to Dafabet’s regulatory compliance team for fair and timely resolution.

Disputed Casino Dafabet Casino

Reason Verification issues

Amount ₹140000

Discussion

AskGamblers

• Support Team

7 months ago

Dear @shik462,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino

• Representative

7 months ago

Dear customer,

Please be informed that the documents you provided did not meet the required quality standard, as not all the information was clearly visible. Therefore, our customer support has reached out to you to request alternative documents. This time, please ensure that the document(s) are in focus and all the information on them is clearly visible.

Thanks,
Dafabet

Dafabet Casino

• Representative

7 months ago

Dear customer,

Please be advised that we are currently reviewing your documents. As soon as the checks are completed, we will contact you.

Thanks,
Dafabet

shik462

• India

8 months ago

askgambler and @dafacasino kindly see how live chat vouge answer .
Is anyone in this world will help me or not .
I am tired a lot with@dafabet casino generic response

Dafabet Casino Complaint Stats

Resolved 1339 / 1404

Avg. Amount $1,106

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

Firstly, they failed to verify my account, and it has been pending for so long. Even after multiple follow-ups, nothing happened, and now they forcefully applied some random bonus and are marking all my winnings as bonus amount.

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I would request Dafabet to please review my transaction and casino betting history and manually transfer my winnings to my withdrawable cash wallet immediately.

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ID: SSINGH241

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Below is the exact timeline of the issue:

July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

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I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Clicking "Try Again" does not help - the same error repeats every time, with no explanation of what's causing it.

Attempts to resolve:

I've reached out through Dafabet's Live Chat, but haven't received any real help - just standard responses that don't address the root cause. Since the withdrawal never actually processes, there's no transaction ID to reference, which seems to be causing further confusion with their support team.

Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

What I need:

I'd like AskGamblers to step in and push Dafabet to properly investigate Error Code 310 on my account, so I can finally withdraw my funds. This has gone on long enough without a real answer from their support team.

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