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Delay in verification and decline of 140000 INR withdrawal


10 months ago

I have been a verified user of Dafabet (username Shik462) for a long time. On 10 October 2025, I requested multiple withdrawals, including one for ₹1,40,000 (Transaction ID: 468801514).

Despite repeatedly submitting all requested documents — PAN card, Aadhaar card, address proof, and selfies with both IDs — Dafabet’s system has shown “Under Review” status since 05–08 October 2025.

All uploads were confirmed through their website notifications and email acknowledgment.

However, even after 10 days, my documents were still “under review,” and my ₹1,40,000 withdrawal was declined without any valid explanation.

On 13 October 2025, I contacted live support (Agent: Amna), who only repeated generic responses such as “Please wait, documents are under review.”

Despite multiple chats and emails, no senior verification officer or compliance representative provided a timeline or resolution.

Due to these repeated delays, my funds were locked.

I was forced to continue trading with my remaining balance, which led to a financial loss from ₹5,00,000 down to ₹1,40,000, directly because Dafabet withheld my verified withdrawals and failed to act within their own 12–24 hour timeframe.

Evidence Submitted:

1. Full live chat transcript dated 13-Oct-2025 with Agent Amna (PDF attached)

2. Screenshots showing declined and pending withdrawals

3. Notification logs showing successful document submission on 06–08 Oct 2025

4. Email confirmations from Dafabet’s support team (suppo­­rt.i­­nr­­@da­­fa­b­e­t.com)

Violation Claimed:

• Delay in processing verification beyond the stated 12–24 hour timeframe

• Non-transparent handling of funds

• Unjustified decline of a legitimate ₹1,40,000 withdrawal

• Breach of fair-gaming and financial processing standards under Curaçao eGaming licence obligations

Requested Resolution:

1. Immediate approval and release of all verified withdrawals, especially ₹1,40,000 (Txn ID: 468801514).

2. Written explanation for the delay and decline.

3. Compensation for the delay-induced financial loss and stress caused.

Final Note:

I have already raised a formal complaint directly with Dafabet’s Compliance & Security Department, copying Curaçao Gaming Authority ([email protected]) and AskGamblers ADR.

I request that AskGamblers intervene and ensure this case is escalated to Dafabet’s regulatory compliance team for fair and timely resolution.

Disputed Casino Dafabet Casino
Amount ₹140000

Discussion

User name

Dear @shik462,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear customer,

Please be informed that the documents you provided did not meet the required quality standard, as not all the information was clearly visible. Therefore, our customer support has reached out to you to request alternative documents. This time, please ensure that the document(s) are in focus and all the information on them is clearly visible.

Thanks,
Dafabet
User name
Dear customer,

Please be advised that we are currently reviewing your documents. As soon as the checks are completed, we will contact you.

Thanks,
Dafabet
User name loyalty-level-2
askgambler and @dafacasino kindly see how live chat vouge answer .
Is anyone in this world will help me or not .
I am tired a lot with@dafabet casino generic response

Dafabet Casino Complaint Stats

Resolved 1452 / 1517
Avg. Amount $1,121
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino
Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01


I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.


My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.


I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”


Despite completing verification, the withdrawal problem has not been resolved.


On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:


Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined


Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.


I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.


At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.


I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.


I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.


I am attaching supporting evidence showing:


My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

Chart Pointer
82h left
₹85,930
Deposit not credited

Dear AskGamblers Team,


I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.


I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

  • Amount: 288 USDT
  • Network: TRON
  • Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
  • Status: Successful / Confirmed
  • Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.


I have attached screenshots showing:

  • The Dafabet deposit marked as Pending.
  • My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.


I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

Chart Pointer
9h left
$288